This growth spurt can be attributed to two main characteristics:
Perhaps even more important than flexibility is the company’s emphasis on customer service. Concepts offers free in-home sales calls as well as slab viewing appointments made around the customer’s schedule. Furthermore, Concepts leaves survey cards at all of its jobs to ensure customer satisfaction.
When Concepts opened its doors in 2003 it had a single employee. Before long, business had picked up enough to allow the company to move into a 24,000 square foot facility located in Batavia, Ohio. The fabrication facility aimed high. It was outfitted with a showing area for customers to view samples of solid surface, quartz, and granite slabs as well as state of the art equipment including CNC workstations and a digital templating system. The company’s high aim did not fall short. Today, nine years later, Concepts has grown into two locations: Cincinnati (Batavia) and Indianapolis with a total of 18 employees.
Since Concepts started supplying the homes and businesses of Cincinnati countertops in 2003, the business has definitely grown. Concepts has remained flexible in its product focus and customer base as well as maintained hometown values centered around providing the best possible experience for the customer. Hometown values have not stopped the company from looking forward though. In Indianapolis, Dayton, Columbus, and Cincinnati kitchen countertops have never been more high tech! To find out more, please visit http://www.yourcountertops.com/