Desktop Connect helps businesses quickly deploy screen-pops and improve agent productivity. The application is now compliance-tested by Avaya for compatibility with: Avaya Aura® Communication Manager 6.0.1, Avaya Aura® Application Enablement Services 6.1.1 and Avaya Proactive Contact 5.0.
“In contact center environments, customers need the assurance that the solutions they deploy are reliable, resilient and compliance tested,” said David Ward, Geomant CEO. “We are delighted that Desktop Connect has been compliance-tested, and customers can confidently deploy our software in order to drive agent productivity through desktop integration with their business applications. Desktop Connect allows organizations to benefit from their communications infrastructure and helps achieve a rapid return on investment.”
One of the companies benefiting from the interoperability of Geomant and Avaya solutions is debt collection agency Equidebt Limited.
“Using Desktop Connect has reduced our average call time by around 16 percent, while increasing productivity and enabling agents to manage customers’ requests with one call – a key deliverable in our line of work,” said Martyn Wells, IT Director at Equidebt.
Geomant is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, Geomant is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—
"By participating in DevConnect compliance testing, technology partners like Geomant are enabling Avaya customers to deploy solutions which help them achieve rapid desktop integration with confidence,"
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Geomant is a well-established, innovative Software Developer and Systems Integrator specializing in Avaya technologies. Geomant has offices across Europe, USA and Australia, and a global reseller network. For more information, visit www.geomant.com.