 Call Center Facility Helps Small Businesses Through Tough Economic TimesMike Cynar says that business people enduring the after effects of the recession would do well to remember that there have been as many as 3 recessions in US since the early 1990’s.
By: Mike Cynar 
Map Logo He should know. He has managed three very successful companies through those difficult times including his current company and his role as a National Sales Manager for a Virginia based answering service and call center facility which has that reported record profits the last 4 years in a row. Employing over 400 people, the company, founded in 1990, is the largest of its kind in all of Virginia and very possibly, for the type of customers it caters to, the largest in the nation. With its own in-house IT department and proprietary software platform, the company offers the most sophisticated and dynamic tools and technology base in the answering service industry and has continued to grow year on year in spite of the difficult economic times. Cynar says that one big key to surviving a recession is to offer products or services that are not only desired during the good economic times but that can actually become even more desirable during the slow times. He adds that during difficult times local business owners will look for innovative ways to save money and that outsourcing to a live answering service is a quick way to cut thousands of dollars off of a payroll budget without losing the labor, so to speak. The downside is that it replaces in-house receptionist jobs, but that’s a small price to pay when losing a business is the alternative. Cynar says, “some businesses' are not recession proof and we are taking proactive steps to educate people to examine alternatives that can help their business grow, regardless of the economy”. Providing fair priced, messaging services to attorneys, doctors, contractors and other businesses has proven to be a good start and considering that MAP takes millions and millions of calls a year, it’s evident that our clients agree too. The telephone answering service is not what it used to be. Today business owners have full access to features like appointment setting, lead generation, ad response tracking, on-call rosters, online tools and much more. Only a few years ago it was a simple who’s calling and what’s your message approach. Today the goal is not to even let the caller know they have reached the service. Its high end and very professional. Cynar adds that a business owners receptionist works just 40 hours a week as opposed to a 24/7/365 MAP receptionist and that’s important because studies suggest that one in every three new clients will hang up and call a competitor when they are greeted by an answering machine. "We work with everyone from small mom and pop businesses to the nations largest, most respected companies, and our clients callers receive personal attention not knowing we are a service," Cynar said. “We are now offering a special promotion and clients are encouraged to try our services for free before making any commitments and we also provide tours of our corporate office and call center which is located in the Greenbrier section of Chesapeake”. Cynar says business at MAP has never been in larger demand. "We have grown our business to now include 6 call centers and 9 support offices nationwide," "MAP’s customer retention rate is one of the highest in the industry and its testament to the employee-ownership model by which we operate. The Answering-Service industry continues to grow rapidly and we are expecting 2012 to yet again be a record breaking year for MAP Communications" Information: # # # Live telephone answering services serving the medical community, legal, attorney and all types of small businesses. In business since 1990. A+ accredited by the Better Business Bureau. Photo: https://www.prlog.org/ End
Page Updated Last on: Mar 14, 2012
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