The announcement to drastically slash response time-time it takes to receive a company response after cash offer request is submitted online, to 2 hours comes after an Independent survey was taken of 30 companies nationwide competing in the “We Buy Houses Cash”, “Sell My House Cash” and “We Buy Houses” industry.
The Independent survey revealed that company average response time ranged from 72 hours to 7 days, however, 19 of the 30 companies surveyed did not respond at all, leaving the inquiring consumers in limbo concerning the status of their property information and with bitter taste- considering most companies advertise same day response.
“We aim to transform the way our industry is viewed and the way consumers are treated,” comments an NJUF Investments spokesperson close to the matter. “Customer Service and providing a lasting experience is of the most important concerns for our business right now.”
“Reputation is vital for the future and survival of any business. We feel taking this action to reduce response time to 2 hours is beyond necessary and a key step in providing memorable experiences with our customers.
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