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Sinclair Voicenet Partners With Obsidian To Provide First 'App-less' Mobile Compliance Solution

New mobile compliance solution meets all regulatory requirements to record customer interactions taking place over mobile phones

 
 
A New 'App-less' Mobile Recording Solution
A New 'App-less' Mobile Recording Solution
PRLog - Feb. 29, 2012 - Sinclair Voicenet has announced the formation of a strategic partnership with Obsidian Wireless, the leading developer of mobile compliance solutions.  This partnership enables Sinclair Voicenet to offer a unique new ‘App-less’ mobile compliance solution that eliminates the need to install and manage handset applications across multiple device types.  It provides organisations in the financial and other regulated sectors with an effective way to comply with regulatory requirements to record all customer interactions taking place over mobile phones.

According to Peter Gough, a director of Sinclair Voicenet:  “After an extensive review of available solutions, we have partnered with Obsidian Wireless as it has developed what appear to be the only mobile compliance solutions that actually do what they are supposed to do.   They have the resilience and reliability required to meet FSA regulations which came into force in November 2011 and provide a cost effective solution for financial organisations, especially those that may have already been let down by other suppliers.”

As the market’s first truly ‘App-less’ mobile compliance solution, organisations can monitor and record any mobile device including iPhone, BlackBerry, Nokia and Android-based smartphones, whilst new handsets can be used as soon as they come on to the market without requiring specific applications to be developed.  In use, this ‘App-less’ solution delivers a completely seamless user experience without reducing the functionality or battery life of mobile devices.  It also eliminates the second call costs and the call delays experienced with other systems.   This network-based solution also reduces the need for additional in-house support overhead delivering significant savings and reduced total cost of ownership.

“Sinclair Voicenet’s high levels of technical expertise and longstanding track record of delivering voice recording solutions to the financial and public safety markets makes the company an ideal partner,” commented Paul Liesching, CEO of Obsidian Wireless.  “An increasing number of financial institutions, including Tier 1 banks, have already successfully deployed our mobile recording service for voice, SMS and data.  This partnership will enable us to extend our reach into the financial sector and enable more firms to fully comply with FSA regulatory requirements.”

Sinclair Voicenet also provides an onsite mobile compliance suite that enables organisations using BlackBerry devices to record all voice calls, SMS, corporate email and webmail, instant messaging, social networking sites, BlackBerry® Mail and Messaging, BlackBerry® PIN-PIN and Bloomberg Messaging.  Built on carrier-grade switching technology to provide the highest level of reliability, security, resilience and redundancy, up to 40,000 mobile users can be supported on a single platform.  Also available is a fully hosted solution giving web-based browser access to all call recordings.

These mobile compliance solutions complement Sinclair Voicenet’s comprehensive range of compliance recording, analytics, quality and workforce management solutions that meet the needs of financial organisations of every size from small brokerages to the largest banks and financial institutions.

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About Sinclair Voicenet
Founded in 1967, Sinclair Voicenet Limited is the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics and workforce management solutions. We provide a comprehensive range of customer interaction solutions and services to industry sectors including contact centres, financial institutions and public safety through to local authorities and utilities. Sinclair Voicenet was one of NICE Systems’ first Platinum Partners and is the only company to qualify as a NICE Master Distributor, the ultimate level of accreditation. We are regarded by NICE Systems as the UK’s leading expert in the deployment of NICE services and solutions and also work on behalf of other approved NICE resellers. For further information, please visit www.sinclairvoicenet.co.uk

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Contact Email:
***@sinclairvoicenet.co.uk Email Verified
Source:Sinclair Voicenet
Phone:01355 900000
Zip:G74 5PH
City/Town:Glasgow - Strathclyde - United Kingdom
Industry:Finance, Government, Mobile
Tags:obsidian, Sinclair Voicenet, compliance, fsa, mobile recording, iphone, BLACKBERRY
Shortcut:prlog.org/11811758
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