Linium’s Phyllis Drucker Published in Feb 2012 issue of itSMF At Your Service(itSMF Internation

Feb. 24, 2012 - PRLog -- Linium’s Phyllis Drucker Published in February 2012 issue of itSMF At Your Service (itSMF International)

Albany, NY, February 23, 2012 – Linium’s Phyllis Drucker Published in February 2012 issue of itSMF At Your Service (itSMF International)

Linium’s (www.linium.com) Phyllis Drucker appears in the February 2012 issue of itSMF At Your Service, the Official Magazine of the IT Service Management Forum (itSMF International).  Phyllis’ article, “Self-Service, the Cloud and ITSM.  One Big Happy Family?” addresses the modern age of computing and IT's need to move from a control-based mindset to a mindset focused on providing business outcomes that keep the organization in the forefront of its competition, regardless of the industry and including government and education. Don’t miss Phyllis’s timely and thoughtful insights at http://www.emagcloud.com/AtYourService/V2_Issue_1_February_2012/index.html#/1/.

Phyllis Drucker has been active in the ITSM industry for almost 20 years, as a practitioner, as the Operations Director of itSMF USA, and now as a Business Process Consultant for Linium. She has been a frequent contributor of knowledge to the ITSM profession, has provided numerous presentations at HDI and itSMF conferences, and presented webinars for several organizations.  She has also had her articles and white papers published by HDI, itSMF USA, and itSMF International.  She has also been active at the International level, speaking at two itSMF Spain conferences and working with the international ITSM community to offer both webinars and conference content in Spanish.    

Learn more about how Linium's unparalleled expertise, partnerships, world-class service offerings and wide range of award winning service management solutions can help your organization. For more information, contact Linium at info@linium.com.

About Linium
Linium is an innovative, solutions-based IT consulting firm committed to aligning an organization’s business objectives with its IT initiatives through ITIL, service and asset management, financial and enterprise performance management, human resource management, education services, and commercial software implementation including Hewlett Packard (HP) IT Performance Suite software, Oracle/Hyperion Financial Planning applications, and Microsoft 2010 Server Platform solutions.

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