Albany, NY, February 23, 2012 – Linium’s Phyllis Drucker Published in February 2012 issue of itSMF At Your Service (itSMF International)
Phyllis Drucker has been active in the ITSM industry for almost 20 years, as a practitioner, as the Operations Director of itSMF USA, and now as a Business Process Consultant for Linium. She has been a frequent contributor of knowledge to the ITSM profession, has provided numerous presentations at HDI and itSMF conferences, and presented webinars for several organizations. She has also had her articles and white papers published by HDI, itSMF USA, and itSMF International. She has also been active at the International level, speaking at two itSMF Spain conferences and working with the international ITSM community to offer both webinars and conference content in Spanish.
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