Alexis is originally from Hoboken, NJ. She impressively received a double major in Sociology and Psychology from Montclair State University. Alexis also has a Masters in Early Childhood Education from NJ City University. She got her start in the automotive industry fourteen years ago at Prestige BMW of Ramsey as a receptionist. She quickly worked her way up to Service Adviser. Ten years ago she accepted the Douglas Infiniti Service Consultant position here in Summit, NJ. Residing in West Orange, NJ with her husband Oscar and their English bulldog Brooklyn, Alexis is always running into Douglas Infiniti Service customers all the time. When walking through the Short Hills Mall and a stranger approaches, her husband Oscar just shakes his head because he doesn't have to guess where Alexis knows them from. "I've been on the treadmill at my gym and gotten a tap on the shoulder. It's one of our customers who wants to make a service appointment"
One of her most fond memories is a recent one around Christmas. A woman who purchased a QX56 came into Douglas Infiniti Service in a panic a few hours before closing. She was getting ready to go on vacation and her QX56 wasn't driving properly. Alexis went out to her truck and quickly realized that someone at a local car wash had put the QX56 in the 4 hi 4WD mode so she switched the knob back to automatic mode. The woman was so happy that the situation was quickly resolved that she began hugging Alexis. When done hugging Alexis, her children asked if they could hug Alexis too and she was more than happy to oblige. When I asked Alexis why she's been able to have ten enjoyable years at the Douglas Auto Group, she responded, "being around good customers and co-workers has fostered a real pleasant working environment."
So if it's a top priority that your automobile is serviced by a person who is sharp, personable and deeply cares about your overall satisfaction, don't hesitate to visit Alexis at the Douglas Infiniti Service Department.
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Providing high quality service to the Summit, NJ area in their Infiniti and VW needs. We have been happily been working within the Summit NJ community since 1965.