The new e-book draws from Kampyle's experience with clients, like Swisscom, KPN and others, who have successfully brought their NPS programs to the web with Net Promoter Online, and demonstrates how any company can seamlessly leverage NPS in the online environment.
The e-book is intended for executives and managers who are:
-Looking to create customer centricity throughout their organization.
-Exploring how the Net Promoter system can be used to improve online performance and increase digital ROI.
-Already using NPS for their offline activities and want to incorporate their Net Promoter program for their internet assets.
To download the e-book, you can copy and paste the following URL into your browser:
With our world becoming increasingly digitized, businesses have followed their customers online.
E-commerce, mobile apps and social engagement have become intrinsic in doing business and driving revenue growth.
Customer expectations have also increased with access to rich information across multiple channels creating well-educated and connected consumers. Social media and online interactions make us more closely engaged with our customers than ever before.
Despite all the changes, one thing remains the same. When we look to boost our online growth and ROI, customer satisfaction and loyalty is still key to success, just as it is in the bricks and mortar world.
While NPS has been applied successfully offline for measuring customer satisfaction and loyalty, the unique conditions of the online business environment calls for the use of Net Promoter in a more evolved way.
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Kampyle (www.kampyle.com ) enables businesses to optimize their website, generate leads and significantly increase their sales. Kampyle's software-as-