NextiraOne provides integrated services for contact centers, unified communications, and data centers. They required a unified solution that would not restrict their ability to support the wide range of vendors and technologies used by their clients. They also needed a platform that would allow them to expand the range of services they could offer clients and was easy to deploy.
ServicePilot ISM Enterprise provides a highly scalable monitoring solution for real and virtualized networks and servers, applications, VoIP and databases. It features superior, customizable reporting, trend analysis and capacity planning functionality that will allow NextiraOne greater flexibility in the range of proactive services they can offer clients. End users benefit from increased transparency into the performance and availability of remotely managed services via dashboards and customized reporting.
“One of our goals is to manage complexity for our customers by looking after their end-to-end communications needs. We have been searching for a more competitive, flexible and cost-effective monitoring solution,” said Laurent Vogt, European Business Development, Managed Services at NextiraOne. “We came to the conclusion that ServicePilot ISM provided the best solution for supporting the current and future requirements of our clients while expanding the range of services we could offer.”
“We are pleased that NextiraOne, a company that is recognized worldwide for their expertise, has selected us as a strategic partner for delivering advanced services to their clients,” said Bertrand Mahé, President and CTO of ServicePilot Technologies. “We look forward to working with NextiraOne to provide them with a key enabling technology that will help them expand their business.”
NextiraOne is an international company that designs, installs, maintains and supports business solutions and communications services for over 60,000 private and public sector customers. Using its expertise in leading-edge communications, including data centers, contact centers, unified communications, secure network infrastructures and managed services, NextiraOne helps its customers to transform their organizations, making the complex simple.
Headquartered in Paris, NextiraOne has a direct sales and service presence in 16 countries with more than 4,300 employees across Europe and the USA, including 2,500 qualified service experts, and an annual revenue totaling around one billion euros in 2010.
Copyright © 2012 ServicePilot Technologies. All Rights Reserved. NextiraOne and the NextiraOne logo are registered trademarks of NextiraOne LLC. ServicePilot is a registered trademark of ServicePilot Technologies. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
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ServicePilot Technologies is a premier provider of business-focused application performance and business service management solutions that are easy-to-use, deploy and maintain. Service providers and global companies in a wide range of vertical markets rely on the power, scale and flexibility of ServicePilot solutions to cost-effectively enhance the monitoring of their physical and virtual infrastructures and improve VoIP, user experience and application management.