Enghouse Interactive Wins in Multiple Categories for Customer Interaction Solutions® Magazine

Feb. 14, 2012 - PRLog -- PHOENIX – February 14, 2012 Enghouse Interactive, developer of the world's most comprehensive portfolio of interaction management solutions, announced that four products in its full spectrum portfolio have been awarded Customer Interaction Solutions® magazine’s 2011 Product of the Year Awards from TMC. The recognition publicly recognizes Enghouse Interactive’s leadership in the areas of premises- and cloud-based contact center, call recording and unified communications and collaboration solutions.
“Enghouse Interactive is in the business of producing a full range of software solutions that help our customers (and their customers) optimize the value of their customer interactions across the gamut of structured, unstructured and self-service interactions,” explains Enghouse Interactive CTO, Alex Black. “Our customers and channel partners recognize the value of what we have to offer, and we’re happy that TMC has recognized a number of our products as well.”

“We selected Enghouse Interactive products to receive 2011 Product of the Year Awards for their achievement in advancing CRM, contact center and call center technologies. Their range of customer interaction management products have demonstrated excellence as well as provided ROI for the companies that use them,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years and Enghouse Interactive has earned its place with this distinguished honor.”
   
Among the Enghouse Interactive products that won the award are:

CosmoCall Universe – a cloud-based contact center platform that unites all customer contact locations, functions, and personnel – including outsourcers and home agents – on a single unified, multi-channel customer communications platform that is Virtual by Design™. Organizations can obtain the full solution benefits by deploying CosmoCom's unified contact center technology in-house or via a service provider offering hosted contact center services.

Syntellect Customer Interaction Management (CIM) – a fully featured premise-based contact center solution with an advanced management engine that enables organizations to fully control a universal queue of customer interactions of all types, including telephone and Interactive Voice Response (IVR), voice mail, email, web chat, web transactions, fax and agent tasks. The solution integrates seamlessly into the business environment and connects existing Customer Relationship Management (CRM) solutions and other back-office applications, with the contact center for a complete view of customer interactions.

CallRex Quality Management Suite™  –  a quality monitoring and quality management suite that combines CallRex Call Recording™, CallRex Computer Recording™, and CallRex Agent Evaluation™ to provides affordable VoIP recording and monitoring software to small- and medium- sized businesses. By focusing exclusively on VoIP, CallRex software brings advanced technology to small and medium businesses that were previously unable to afford workforce optimization solutions such as: IP call recording and monitoring, call scoring and agent coaching and call center computer recording and monitoring.

Intuition Enterprise  –  combines advanced communications technologies into a robust, integrated interaction platform that centralizes and streamlines communication, improving productivity and responsiveness to customers. The suite includes attendant operator consoles, call center, presence integration and voice recording. Intuition Enterprise provides users with access to an extensive directory of contact information with integrated presence status and calendar information so operators can see at a glance when a person is able to take a call or busy and how best to contact them.

The 14th Annual Product of the Year Award winners are published in the January/February 2012 issue of Customer Interaction Solutions magazine, www.cismag.com.

About Enghouse Interactive
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops the world's most comprehensive portfolio of interaction management solutions, spanning structured, unstructured and self-service interactions.  Core technologies include contact center, attendant console, IVR and call recording solutions that support any telephony environment, on premise or in the cloud.  Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 600 dedicated staff across the company’s 16 international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol "ESL." Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex and Trio. Learn more at www.enghouseinteractive.com.
Contact Information:

Kathy Salt
Enghouse Interactive
phone: 631.940.4297
ksalt@enghouse.com

Heather Peterson
Sonus PR for Enghouse Interactive
phone: 925.788.9039
heather.peterson@sonuspr.com

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Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops the world's most comprehensive portfolio of interaction management solutions, spanning structured, unstructured and self-service interactions. Core technologies include contact center, attendant console, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 600 dedicated staff across the company’s 16 international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol "ESL."