GeoConex integrated the new CAD software with Swain County E-9-1-1’s call taking system. With the GeoConex NG911 CAD system, 911 call information and data appear instantly on the dispatcher’s screens so that emergency response units can be quickly routed to the location of the incident. Not only does the GeoConex NG911 CAD system provide all the typical CAD functionality traditional legacy CAD systems offer, the GeoConex NG911 CAD system is ready for the Next Generation of 911 with its ability to accept the various data streams associated with the developing new 911 infrastructure.
Swain County E-9-1-1 also installed the GeoConex Viewer - a data access and decision support solution for emergency response organizations. Running standalone or integrated with computer-aided dispatch software, the GeoConex Viewer instantaneously displays the mapped location, with or without aerial photographs, along with other mission-critical information. This makes workflow much more efficient and puts information in front of the dispatchers quicker resulting in increased accuracy. With the addition of the GeoConex AVL, Swain County E-9-1-1 is able to track their first responder vehicles using a wireless communication channel. This allows them to locate the closest first responder to an emergency and help minimize response time throughout the service area. Being able to respond quickly to a disaster, emergency, or a Homeland Security incident saves lives!
GeoConex takes pride in their customer centric approach to service. Jon-Patrick Kirkland, Emergency Management 9-1-1 Technician with Swain County E-9-1-1, states “GeoConex has proven to be an outstanding company to conduct business with and I have recommended their products on several occasions. From sales to support, all the GeoConex staff are personable, intelligent, and dependable. Calling the GeoConex office with a problem, question or a suggestion is a pleasure; I have always received the type of personal attention and treatment that seems to be missing from many other companies.” The GeoConex® Technical Support Team is available 24 hours a day, 7 days a week. “We are committed to providing our customers with the quality support they deserve and resolve their technical issues with complete customer satisfaction,”
Swain County E-9-1-1 also chose the GeoConex Mobile CAD for their public safety employees working in the field. They will have the ability to increase response time and accuracy of dispatch location with reduced radio traffic. The GeoConex Mobile CAD is built on the Next Generation CAD Engine and uses state of the art technology to ensure the communications back to the 9-1-1 center are encrypted and secure. Along with enhanced NCIC query capabilities, the GeoConex Mobile CAD includes features such as NCIC photos and the ability to add NCIC query results to CAD incidents.
GeoConex Corporation (www.geoconex.com)
GeoConex’s 911 integrated technology was planned by a talented team that represents over 200 years of combined experience. To provide comprehensive solutions for Public Safety and Homeland Security entities, GeoConex works with a variety of vendors of software and hardware solutions to provide each customer with the best solution to fit their needs. GeoConex offers a wide range of software solutions including Computer Aided Dispatch (CAD), Mobile CAD, database management, jail management, records management and mapping.