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Unfortunately, we British never believe ‘severe weather’ will actually hit and have problems coping with the bad weather when it does. In turn, call centres can experience up to four times the normal level of customer enquires and more than twice the normal volume of inbound calls – often with customers calling in with the same questions. Within this webinar you will hear from businesses that cope well with snow days and will learn valuable lessons on how to cope with the unexpected. Here are the main points of discussion:
1) The impact of inclement weather on business and the importance of effective preparation / anticipation at call centre level.
2) Real life experience industry leading businesses covering contingency planning, challenges and effects to their businesses.
3) Summary of the key factors and options available to Call Centre professionals
Premier Business Audio has successfully supported major organisations with Call Centre Operations whose core business is put under potentially catastrophic pressure by unpredictable situations like the now common place severe UK winter weather.
In this interactive webinar Kevin O’Connor, Premier’s Call Centre Director, will be showing the improvement to customer satisfaction that professional call centre audio can bring to contact centres. Kevin will also share his top tips on how to prepare for unpredictable circumstances with examples of illustrative emergency SLA messaging and ‘before’ and ‘after’ recordings.
In this webinar, we also have a selection of key note speakers from the our client base including Addison Lee, who have successfully deflected damage to their brand and customer service functions through the use of Premier’s Call Centre Audio Services.
Emma Clarke - Call Centre Operations Manager for Addison Lee will discuss how Addison Lee is affected by the weather and how they plan in advance. Emma will also share her operational plan, accountabilities that sit outside her operation and typical volumetric of the recent snow impact.
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Premier, the Point of Contact Specialist, is the UK's leading sensory marketing agency. Supplying marketing solutions since 1996 to over 350 Contact Centre Clients including 100’s of Global Brands and 3,500 customers including Sainsbury’s, Apple, British Gas, Lloyds TSB, Unisys, Tui and many more. Large or small, international or local, whatever market sectors, they have services to help.
Premier has over 15 years experience working with system integrators and providers and believe that communicating a clear message is crucial to fulfilling the objectives of any contact centre. Well respected within the industry for the individual care it gives customers, and the dedicated creative staff, Premier are able assist customers with all their call centre audio needs.
Contact: Rachel Betteridge, Marketing Manager, rachel.betteridge@