CEM case studies from US Cellular & Virgin Mobile to be presented at CEM in Telecoms US next week

PRLog (Press Release) - Feb. 10, 2012 - The Customer Experience Management in Telecoms (http://www.customerexperienceevent.com) three day programme will present case studies, led by CEM experts from telecommunications and other key industries including Presidents, CEOs, SVPs, VPs and Directors.

In the face of fierce competition and huge cost pressures, customer experience management continues to be a top priority for all carriers. CEM in Telecoms – North America (http://www.cemintelecoms.com/US) will present best practice case studies from leading CSPs as well as the hospitality and utilities sectors on how to implement profitable CEM strategies.

The CEM in Telecoms – North America (http://www.cemintelecoms.com/US) conference will address how to develop a customer-centric culture with keynote presentations including:

* The Importance of Putting Customers at the Heart of your Organization: If Not You, Who? - led by Carol Borghesi, TELUS HR
* How to Build a Truly Customer-Centric Culture within your Organization - led by Colin Shaw, Beyond Philosophy
* Creating a Better Customer Experience: Start by Providing it to your Associates - led by Lynn Costlow, US Cellular
* Establishing how to Transform your Call Center from a Cost Environment to a High Performance Culture that is a Valuable, Strategic Asset - led by Lynn Holmgren, Frontier Communications

CEM in Telecoms – North America (http://www.cemintelecoms.com/US) will also feature a cross-industry expert panel discussion on how to stimulate brand affinity and improve relations with customers, led by Nicor National, Bluegreen Corporation and RightNow Technologies

The CEM in Telecoms – North America download center features exclusive complimentary podcasts with Lynn Holmgren, VP of Customer Support, Frontier Communications and Colin Shaw, Co-Founder and Author of Beyond Philosophy. http://www.cemintelecoms.com/US

CEM in Telecoms – North America will be held between 14th-16th February in Miami and is sponsored by Andrew Reise Consulting, HGS, innoPath, LivePerson, RightNow, ResponseTek, RightNow, Sykes and Vitria.

Notes to Editors:
For further information on CEM in Telecoms – North America call +44 (0) 20 7368 9737, email telecoms@iqpc.co.uk or visit http://www.cemintelecoms.com/US  

To apply for a press pass for CEM in Telecoms email telecoms@iqpc.co.uk