Trapeze Improves Customer Communications For Taxi And Private Hire Companies

Feb. 10, 2012 - PRLog -- The new module is intended to offer passengers increased information and security when making bookings – particularly those essential pre-bookings for important trips such as holiday airport jobs.  With this new release, customers can be sent a free text or e-mail to confirm the details of any booking, so they know that it has been logged correctly.  Passengers without access to a mobile phone or e-mail can simply be sent the details in the post, via a simple ‘Print Confirmation’ command.

For the taxi or private hire company, this offers a simple and completely integrated way to improve customer communications, and of course provide reassurance as to their professionalism and quality of service.

Additionally, customers who pre-pay by credit card can be e-mailed a credit card receipt via the system – and if they don’t have an e-mail address, there is again a ‘Print Confirmation’ command to allow one to be sent in the post.

Martin Walker, Managing Director of Star Cars & Coaches from Birmingham, says the new feature is already improving his company’s service levels: "Our customers are finding our e-mail confirmation service invaluable.  More and more customers are asking for an e-mail as confirmation of their booking, and all card transactions are being made through this system.  It’s simple and effective."

Trapeze’s Auriga dispatch system is a complete fleet management solution for taxi and private hire companies.  For more information please call 01582 466800, or visit www.auriga.co.uk

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Trapeze is a global transport system specialist. Our Auriga dispatch systems offers taxi / private hire companies high quality computer systems that simplify processes such as booking and dispatching work, and managing account work.