For the taxi or private hire company, this offers a simple and completely integrated way to improve customer communications, and of course provide reassurance as to their professionalism and quality of service.
Additionally, customers who pre-pay by credit card can be e-mailed a credit card receipt via the system – and if they don’t have an e-mail address, there is again a ‘Print Confirmation’
Martin Walker, Managing Director of Star Cars & Coaches from Birmingham, says the new feature is already improving his company’s service levels: "Our customers are finding our e-mail confirmation service invaluable. More and more customers are asking for an e-mail as confirmation of their booking, and all card transactions are being made through this system. It’s simple and effective."
Trapeze’s Auriga dispatch system is a complete fleet management solution for taxi and private hire companies. For more information please call 01582 466800, or visit www.auriga.co.uk
# # #
Trapeze is a global transport system specialist. Our Auriga dispatch systems offers taxi / private hire companies high quality computer systems that simplify processes such as booking and dispatching work, and managing account work.