Sword Ciboodle Maps Out its 2012 Global Events Schedule

PRLog (Press Release) - Feb. 15, 2012 - CHICAGO, IL and GLASGOW, UK–Sword Ciboodle, a global provider of customer engagement solutions, today announced its global events line-up for 2012. With overall goals of facilitating insightful dialogue, unveiling new product innovations and ideas, remaining at the forefront of the contact center market, and expanding its worldwide customer base, Sword Ciboodle is participating in a range of industry conferences across the globe, including the Gartner Customer 360 Summit in Orlando, Florida; IQPC’s Executive Customer Contact Exchange in London, England; and the FST Media Future of Insurance in Sydney, Australia. The company will also be hosting its own executive roundtables that will feature top industry analysts, case-studies from customers and other market experts. For a full list of Sword Ciboodle events, visit: http://www.sword-ciboodle.com/events

Sword Ciboodle's Executive Team will also participate at certain events as industry experts and panel participants. Mitch Lieberman, Sword Ciboodle's VP of Market Strategy, will be a featured speaker at Gartner’s Customer 360 Summit with a session entitled, "The Growing Importance of Social Within the Modern Multi-Channel Contact Center." During the discussion Mitch will explore the types of channels companies are deploying, as well examine survey data that helps to answer questions such as how these channels are being leveraged and what the future holds.

At IQPC’s Executive Customer Contact Exchange in London, Sword Ciboodle’s customer ScottishPower will be leading a discussion on how they transformed their customer service experience with the help of Sword Ciboodle’s technology, delivering a consistent brand and service level across multiple channels. They will share details on how they exceeded regulatory service standards, as well as how it became an award winning contact center that operates in a highly complex, regulated and volatile industry.

“I'd say events are probably one of the most exciting features of Sword Ciboodle's industry involvement," said Paul White, Worldwide Sales and Marketing, Sword Ciboodle. “When we step out, we do it in a big way. This year we're going to be working very closely with some of our partners during events, making for an even bigger, more impactful presence. Couple this with our  demos being sharper than ever, we will be able to take delegates on a deep dive tour of our products, providing a clear understanding of how we can help their business. I'm really looking forward to meeting new people and saying hello to familiar faces all over the world throughout 2012.”

To arrange a meeting at an event, or to schedule a demo, contact the Jaxson Group: Liz Erk, liz@jaxsongroup.com; + 1 781.279.0370

About Sword Ciboodle
Sword Ciboodle delivers award-winning, modular CRM software to contact centers worldwide for advanced customer engagement across multiple social channels. The Sword Ciboodle platform accelerates the ability to deliver consistent customer service, leading to exceptional customer experiences that reduce overall operational costs and achieve higher revenue. Sword Ciboodle's family of product offerings can be categorized into three service bundles; be served, be solo and be social. The company and its contact center software are consistently recognized by industry analysts as one of the world’s leading customer-centric solutions; featured by the prestigious Gartner Magic Quadrant, CRM Customer Service Contact Centers, for five consecutive years.