New Medical Answering Service Mobile App - MyTelemed

Feb. 7, 2012 - PRLog -- The MyTeleMed APP delivers critical patient and call back information to doctors, hospitals, physicians, dentists etc. The MyTeleMed website and call center can help you build escalation procedures based on your shift schedule and availability.  Their service then ensures that an escalation can occur if a call back is not made within pre-set time limits. MyTeleMed service operators will contact you by email, text and by phone until you are located.  

Callbacks are documented with the time and duration of the call, and even provide an option to record the call.

Some of the MyTelemed features include:
•   HIPAA Compliance
•   Complete Documentation From Message Origination To Call Back
•   Private Response To Inter Office Messages
•   MyTeleMed Operators Will Locate You
•   Push Notifications, With Badge Count
•   Auto-Sync Of Messages With The MyTeleMed Server
•   Option To Call Back Patients Anonymously and Record The Call – Your Office Number Shows On The Caller ID
•   Access Customer Service 24/7 Through The App

Currently, the Department of Health and Human Services has not released an official statement on what constitutes a digital message that is HIPAA compliant.  However, several state level regulators and many HIPAA audit consultants are stating that due to the lack of encrypted storage by cellular companies and the fact that the message remains local on the doctor’s mobile device that text messaging and email is not HIPAA compliant.

TeleMed was founded in 1986 as a medical answering service for a local physician-owned medical society. Today, TeleMed provides nationwide service to medical practices, clinics, hospitals, hospitalists, and other exclusively medical services. TeleMed's call centers handle the needs of thousands of medical professionals on a daily basis. Nationwide service, ability to completely customize the handling of calls for each client thanks to the proprietary software developed and maintained by TeleMed IT professionals, and absolute devotion to customer service are why TeleMed sets the pace in the industry. TeleMed is a privately held company headquartered in Atlanta, Georgia.

The MyTeleMed app solves both issues keeping your Hospital or Practice in compliance with HIPPA by protecting any Personal Health Information (PHI).  If a doctor's mobile device is ever lost or stolen, any (PHI) within messages would not be compromised.
 
http://www.telemedinc.com/
http://www.youtube.com/watch?v=uT77euAVF2k&context=C32b67...



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Whatever your medical practice’s specific requirement may be, TeleMed has a medical answering service solution that will result in helping your organization minimize wasted time and labor, and maximize customer care and revenue. Take a look at our products. http://www.telemedinc.com