“We’re pleased to welcome value-added partners into the Champion Partner Program – especially those that have a commitment to sales and technical training, infrastructure development and focus on customer service in delivering our innovative products and leading business solutions,” said Tom Hamilton, senior director of worldwide channel marketing at ShoreTel. “In this case, we are encouraged by Karpel’s commitment to value-add solution sales and delivery of ShoreTel Unified Communications systems."
“The ShoreTel partnership provides Karpel with the opportunity to expand our product offerings with unified telephone and communications systems,” said Matt Ziemianski, Karpel’s Director of Network Services. “A number of our current customers are already excited about implementing a ShoreTel system into their current infrastructure. Once installed we will provide proactive monitoring and support and preventative maintenance for optimal performance, similar to all our network managed services available through our iNSIGHTbyKarpel division.”
Since ShoreTel’s first product shipment in 1998, customer satisfaction has been at the core of ShoreTel’s top business priorities, and is a requirement for the primary business values for all ShoreTel partners. Customers who purchase ShoreTel solutions rank their product above other manufacturers for technology, ease of use, management, customer service, solution experience, product features and performance. Karpel Solutions is committed to satisfying future customers, helping contribute to ShoreTel’s ranking as Best Overall VoIP telephony vendor among end-users for the past five years in a row, according to industry analyst firm Nemertes Research.
About Karpel Solutions
Karpel is a business & government solutions and managed services provider that focuses on its clients' strategic goals through the application of current and cost effective technologies. Founded in 1985, Karpel provides business solutions that mobilize technology to meet specific business needs. We oversee process efficiencies and strategic initiatives through the engineering of Managed Services, Website Programming, Business Continuity, and Remote & On-site tech support. Karpel has worked with over 100 companies and government entities throughout the United States, ranging in size from $10 million to over $10 billion. Karpel Solutions is a firm currently comprised of thirty business and technology professionals with experience in multiple business verticals.
About ShoreTel, Inc.
ShoreTel, Inc. (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-
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