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Follow on Google News | Majority of Marketing Strategies Do Not Build Brand Loyalty or Impact Bottom LineNew research shows that the vast majority of asset managers and insurers are still in the early stages of marketing maturity.
By: kasina “Astute CMOs don’t believe that marketing will go entirely digital,” says Steven Miyao, CEO and co-Founder of kasina, “but most firms aren’t devoting an adequate portion of their resources to interactive initiatives.” Data analysis and interpretation is fundamental to developing successful marketing programs that help acquire and forge profitable customer relationships. Yet, as kasina’s research found, over 55% of firms have no marketing staff performing data analysis or interpretation. Without access to demographic and behavioral information, firms cannot develop and nurture deep customer relationships and remain competitive. Marketers must drive the use of customer intelligence throughout the organization and leverage customer data. Some firms have already integrated predictive analytics to derive implications from customer data and have developed effective targeting strategies. Such sophisticated monitoring and tracking systems enable marketing to be more effective, productive and accountable. “Marketers that have powerful digital resources and comprehensive data to draw on can help create differentiated and sustainable brand experiences across all channels,” says Miyao. The new study includes kasina’s Marketing Maturity Model, which helps firms measure the maturity of marketing organizations. The model shows that 45% of marketing teams maintain a supportive ad-hoc role within the organization, where responsibilities and goals are tactical in nature. Only a few firms integrate digital and traditional marketing to reach customers with targeted initiatives. Miyao advises “CMOs to develop capabilities and strategies that connect with advisors and build loyalty, advocacy and assets.” # # # kasina is a trusted advisor to the leaders of the asset management and insurance industries. We innovate distribution through consulting, research, and bench-marking data. End
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