The Navigation Usage and Satisfaction Study surveyed a list of criteria spanning Ease of Use; Routing; Navigation Display Screen; Speed of System; Voice Directions; and Voice Recognition. The study covered a total of 79 vehicle models from a range of manufacturers, 27 of them were fitted with HARMAN navigation systems – including Porsche, Audi, Mercedes-Benz, Volkswagen, Jeep, Dodge and Hyundai, which HARMAN collaborates closely with. Based on these close partnerships, HARMAN is able to supply these and other OEM customers with complete one-stop tailored solutions across all areas from research, development and design through to production and customer service.
According to the study's catalog of technical and functional criteria, HARMAN OEM systems gained the highest total points in the ranking by automotive manufacturer;
With respect to Routing, the HARMAN system installed in the Audi S4 Sedan received the highest number of points overall, followed by four further vehicle models fitted with HARMAN navigation out of the top 20.
HARMAN systems also won respondents' favor in the Display category, where the Audi S4 Sedan system gained third place and three further HARMAN models ranked among the top ten best displays in the auto models surveyed. Three HARMAN systems were listed in the top 20 in the Speed of System category. The high-rankers in Voice Directions were also dominated by HARMAN, which scooped places including second, fourth and sixth, while Voice Recognition showed HARMAN in fourth place and a total of three systems in the top ten ranking for auto models.
Thus, the J.D. Power study once again shows that HARMAN is among the world's best suppliers of auto navigation systems, as a product and development partner of OEM navigation systems with the accolade of top customer satisfaction.
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