Built in-house from scratch and released through recently created specialist division Aim Core Protect, which focuses exclusively on the needs of intermediaries nationwide, the free to use system allows brokers of all sizes to broaden and enhance their offers, improving efficiency and service levels and increasing revenue streams effortlessly.
After logging into the portal via an encrypted online gateway, brokers can browse policies and documentation relating to almost 50 different types of traditional and more innovative motor, family, home, personal, legal and landlord cover, as well as associated non-insurance products – all recently benchmarked against the very best the UK’s insurance market has to offer. Navigating through the system is simplicity itself with intuitive commands belying the rich array of functions created by brokers, for brokers.
Purchases can be completed online with cover certificates available immediately to clients electronically. And, once populated, the system retains customer data allowing for rapid policy updates and amendments as well as automatic policy renewals via what effectively becomes a comprehensive contact management tool that enables any size of intermediary business to do more business.
After researching customer requirements, the system’s designers built and tailored every module to exacting standards, ensuring they improved on every aspect of any potentially competing off-the-shelf products. The online system speeds up sales cycles, improves communication with clients and offers greater opportunities for cross-selling. It enables brokers to manage margins up and down according to individual circumstances and establishes new ways for them to earn income, delivering unparalleled support in the process.
Inspired by feedback from prospective users, the online platform provides the potential for genuine paperless working and significantly enhanced efficiency as well as improved customer service levels and client retention rates – crucial in an increasingly competitive marketplace.
There’s no danger of users being left behind where industry developments are concerned either as brokers will have access to the latest news and continually updated products, all as part of the service.
Tasked with making existing and potential customers aware of the benefits of the new broker platform, AIM’s sales team, lead by manager Ian Meachin, is already picking up on a buzz of anticipation as meetings are scheduled with prospective users.
Meachin comments: “Our initial conversations with brokers have been very positive. We are promising a lot but we are confident that our new portal delivers on those promises. It will beat any other system on the market and if the early feedback we are getting is representative of how the market in general will react, I have no doubt that this launch will mark something of a sea change in AIM’s history.”
“Building the system ourselves means we have control over its future direction and scalability so that we can guarantee the best possible results for brokers and their clients. We’ll continue to listen to our customers, to innovate and add policies and providers according to demand because we are committed to maintaining the best levels of service and a user-directed development approach.”
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Neil Bent on T: 01457 869 477 M: 07957 143 450 E: firstname.lastname@example.org or Lissa Cook on M: 07818 411 791 E: email@example.com
Established in 1999 and based in Stockport, Aim Group employs around 25 people, and provides policies to customers through independent brokers and intermediaries nationwide.
As well as providing motor and family-based legal expenses insurance policies, Aim acts as a claims management company for its customers, referring cases to a nationwide panel of solicitors and credit hire companies. In addition to helping people cope more easily with the aftermath of often-traumatic incidents, Aim has successfully helped customers recover uninsured losses running into millions of pounds.
Aim Legal Expenses Insurance Services Ltd is authorised and regulated by the Financial Services Authority and regulated by the Ministry of Justice where its regulated claims management activities are concerned.
Graham Pulford is the managing director of Aim Legal Expenses Insurance Services Ltd. Pulford joined Aim following its acquisition by Speed Medical Examination Services Ltd in 2005 and brings with him over 15 years’ experience gained in a variety of roles providing software solutions to the insurance sector. Highbank House, Exchange Street, Stockport, SK3 0ET. http://www.aimlegalexpenses.co.uk
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