Affirmative Call Center Solutions (ACCS) Opens U.S. Call Center in Mesa, AZ

Jan. 18, 2012 - PRLog -- Affirmative Call Center Solutions (ACCS) announced today that it completed its launch of a new domestic center in Mesa, AZ effective January 1, 2012.  The new location, billed as the company’s newest “Solutions Center,” is a versatile space with up to 120 workstations available.

The Mesa, Arizona facility is capable of supporting not only inbound customer service and sales operations, but also third party verification, refund processing, outbound sales, and other forms of outsourced business processes. The center is expected to employ over 100 associates.

According to ACCS’ President and CEO, Cindy Teague, the company is “very excited about this new site, which shows the continued commitment ACCS has not only our partners, but also to the communities in which we are located.”

“This site is a prime example of ACCS’ dedication to being an employer of choice in local communities and keeping jobs in the U.S. Our team, led by Russ Riley, worked diligently in both the design and launch of this site. We are fortunate to have such innovative and forward-thinking professionals as a part of our organization”, Ms. Teague stated.

ACCS’ management was drawn to the Mesa, AZ area based on the high concentration of call center employees available in the labor market and the willingness of local government to facilitate job growth through incentives.

The company’s launch of its first Arizona location is a result of the organic growth ACCS continues to enjoy, which has included the acquisition of contracts with numerous companies providing a wealth of online services.

“It continues to be our goal and vision to provide a scalable and flexible platform to all of our partners. ACCS is grateful for the cooperation we have received from our employees, local government, and partners who supported us in creating this new site. This site is fully OSHA compliant, ensuring the safety and health requirements of our partners and employees are met,” stated Russ Riley, Chief Operations Officer.

For more information on ACCS, please visit our website at www.affirmativeccs.com.

# # #

ACCS is a U.S.-based contact center service provider. ACCS provides extensive sales and customer support specializing in inbound and outbound teleservices, email response, and interactive voice response (IVR) services.