PRLog - Jan. 18, 2012 - ESCONDIDO, Calif. -- San Diego, CA —Small Business CEO magazine pondered this question on the cover of their new issue and asks why good customer service is on the decline. Business expert Barbara Khozam is highly experienced in the field and has researched this growing trend that has reached alarming intensity in our culture. Hundreds of businesses find this to be their biggest struggle as technology has surpassed human interaction, we rarely take the time to be considerate to each other and this is officially an epidemic in our society.
“Bad customer service creates a snowball effect of bad business and it’s prevalent in most businesses,”
Many companies struggle with customer engagement, loyalty and positive word of mouth. There are many strategies that can help you overcome this trend in Barbara Khozam’s new book “How organizations deliver bad customer service, and strategies that turn it around”. Barbara is also available for appearances and trainings in your business to combat this growing trend and help businesses stay ahead of the curve before it is too late. Keep your bottom line profitable by keeping your customers happy, it’s simple and necessary.
About Barbara Khozam:
A former chemist, she is a sought-after business speaker who has spoken to more than 35,000 people in seven countries and has received 27 awards for sales achievement and outstanding trainer ratings. AVAILABILITY:
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Our focus is on Customer Service. Because at the end of the day, how you deal with your customers directly impacts your bottom line.
Through keynotes, seminars and coaching we educate, empower and entertain using humor and down-to-earth strategies