PRLog - Jan. 16, 2012 - Citybase Apartments today announced that it has been awarded ISO 9001 (Quality Management Systems) and ISO 14001 (Environmental Management Standard) certification.
“Everybody likes to think they provide clients with a quality service,” says Davor Parker, MD of Citybase, “but it’s important to have independent verification. ISO certification gives us just that. It also helps us constantly review and improve what we do, so we’re always meeting our clients’ needs.”
Comprehensive review and clearly-defined standards
Citybase spent much of 2011 reviewing, revising and documenting its processes to meet the rigorous requirements for ISO certification. This company-wide exercise helped create a standard approach for all quality and environmental issues.
“Citybase are a shining example of how it should be done,” says Val Hughes of JVH Consultancy, Associate Consultants of BSI (British Standards Institute), who guided them through the process.
“A big part of ISO certification is committing the training resource, and allowing people time in their day to maintain these standards. And that’s exactly what Citybase did. They’ve performed so well that BSI is going to do a case study on them. I’m very proud of them.”
Quality service and commitment to sustainability
ISO 9001 certification has clear benefits for Citybase’s business accommodation bookers: better service, faster response times, a consistent approach no matter who they’re dealing with, as well as quick and efficient problem resolution. It also ensures constant review and improvement, to meet clients’ needs and incorporate their feedback and suggestions.
ISO 14001 certification gives clients the peace of mind of dealing with a company that respects the environment and believes in sustainability. It could also help them meet their own environmental targets.
The business accommodation partner of choice
Citybase is now the only serviced apartments booking agency to be ISO certified, giving it a clear advantage in the business accommodation market.
“Many of our corporate clients have been through the ISO process,” says Sandra McLaughlin, Director of Sales and Operations at Citybase, “and know just how demanding it is. They in turn want to deal with companies who share their vision and believe in meeting the same high standards. Citybase is just such a company.”
For further information please visit: http://www.citybaseapartments.com
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About Citybase Apartments
Citybase Apartments is the UK's leading serviced apartments booking agency, giving clients space, flexibility, and savings of up to 30% or more on comparable hotels.
Citybase designs customised business accommodation solutions that work seamlessly with companies’ existing setup. It offers free booking, dedicated account management, detailed management reporting and flexible payment solutions.
Citybase is part of Worldview Limited, a specialist travel accommodation agency, which has been providing accommodation solutions for over a decade.