Contact Centre Management Agency Sees Busiest Ever Day Following New Research

Jan. 16, 2012 - PRLog -- Contact Centre management and specialist recruitment agency, Cactus Search, saw their website’s busiest ever day on Thursday 12th November, following the release of their 2012 Salary Survey.

The survey was downloaded by over 1,200 people on the day of its release, proving that there is a clear demand for recruitment agencies, particularly in niche sectors, to supply a ‘value-added’ service alongside recruitment.

The company have worked hard to ensure that their survey, now in its second year, has become the industry standard in the Call and Contact Centre sector and is regularly cited in industry publications as the most reliable benchmark of salaries in all of the major management roles, and across all sectors.

The company’s director, Guy Masters, said that ‘in a hugely competitive recruitment marketplace, it’s important to make sure that we can offer something that goes beyond simply recruitment. That our survey has become so popular in such a short space of time shows that there really is a need for recruiters to go ‘above and beyond’ expectations – especially in the niche market, where being able to demonstrate your industry knowledge goes a really long way.’

The survey is available for free download from the Cactus Search website.

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Cactus Search are the UK's leading provider of Management & Specialist staff in the Call and Contact Centre industry.