Winemiller’s keynote presentation will be entitled, “Moments Matter! Building a Culture that Empowers Employees, Benefits Customers and Creates Loyalty Inside and Out.”
According to Winemiller, “people do not remember days, they remember moments. Your verbal and nonverbal communication with customers can make or break consumer loyalty in a split second,” said Winemiller. “That is because customers think more about their experiences with people than they do about products and services,” he stated.
Research shows retaining a consumer or sending him/her off to the competition comes down to the sum of countless interactions between customer and employee.
According to OK Ethics Tulsa Chapter president Michael Oonk, “Winemiller has been an executive for 16 seasons with NBA franchises. He is charged with creating repeat customers in a business environment where you cannot control the level of success on the basketball court - the purchased product - but you can control what happens in the stands - the fan experience,”
Winemiller has been recognized by 1 to 1 Magazine as one of a select few executives
in North America to be honored as a Customer Champion. His efforts have been noted by David Stern, Commissioner of the NBA, "for setting the gold standard for the NBA fan experience."
Attendees can expect the following takeaways from Winemiller’s presentation:
- Feel the power of thinking big & acting small
- Learn to design and maintain a culture of problem-solving
- Commit to telling the story your front-line staff dictates your bottom-line cash
- Find out how to CLICK with your guests
- Believe you can treat all of your customers differently, just as long as you treat all of them well
The luncheon will be held at the DoubleTree Hotel downtown, 616 W. Seventh St., from 11:30 a.m. – 1:00 p.m. The cost for the lunch program is $25 for OK Ethics members (except prepaid) and $35 for non-members. Guests are welcome and encouraged to attend, though reservations are required. Register online at http://www.okethics.org no later than Monday, January 23.
Free parking is available in the covered parkade adjacent to the hotel. OK Ethics is pleased to highlight its return to hosting programs in downtown Tulsa. For additional questions about the program, or event registration, please contact Michael Oonk at (918) 481-3822 or firstname.lastname@example.org.
More About OK Ethics:
The consortium is dedicated to fostering the positive characteristics of integrity in Oklahoma workplaces. The organization’