The 2012 Salary Survey comes after the Annual Survey of Hours and Earnings from the Office of National Statistics showed that the average gross salary for full-time employees had increased by 1.4% over the last year. However, with CPI inflation above 5%, this represents a fall of over 3% in real terms.
In the call centre industry, however, the rate of improvement is higher, with the national average growth at around 6.72%. Taking inflation into account, this means a representative improvement of 1.72% for those working in contact centre management and specialist roles in the UK. While there have been cuts and job losses in the industry itself, this growth shows a ‘vote of confidence’ in UK business, following the return of many companies who had previously offshored their contact centre operations.
The survey is the second edition by Cactus Search, who are the UK leaders in call and contact centre management recruitment and selection. With many years experience in recruiting managers and leaders to the Contact Centre Industry, the company are well placed to conduct this research.
The full report will be available on the Cactus Search website (http://www.cactussearch.co.uk) from Thursday 12th January 2012.
# # #
Cactus Search are the UK's leading provider of Management & Specialist staff in the Call and Contact Centre industry.