Ms. Goyke brings nearly 25 years of experience leading technology and business process organizations to top performance with particular expertise in the contact center environment. Ms. Goyke joins Touchpoint after serving as Chief Information Officer and Senior Vice President at ICT Group. During her 10 years at ICT, she was responsible for their 180-person global IT delivery organization supporting a leading call center and business process outsourcer. Prior to ICT, Ms. Goyke was Senior Manager at Ernst and Young where she directed client engagements and revenue production for their high growth unit and call center practice. Moreover, she held executive leadership roles at Electronic Data Systems where she led 8 call centers supporting 2,000 employees.
“Pam brings the technical and strategic expertise, along with the business management background of a successful operations executive,” commented Rick Keefer, President and CEO, Publicis Touchpoint Solutions. “This strong combination of skills and experience will be an important addition to our executive management team and will support our company-wide efforts to enhance our operational efficiencies in all customer focused relations. We’re excited for her to join our team.”
Ms. Goyke will report directly to Rick Keefer and be based out of Touchpoint’s headquarters in Yardley, PA.
For business inquiries, please contact Touchpoint Business Development, at (215) 525-9810 or eMail Impact@TouchpointSolutions.com.
About Publicis Touchpoint Solutions, Inc.
Publicis Touchpoint Solutions provides a comprehensive array of multichannel message delivery solutions to the life sciences industry. From in field to inside and from promotional to clinical, Publicis Touchpoint Solutions centers-of-excellence include field sales and service, live video detailing, inside credentialed sales specialists, inside sales and service, clinical health educators, and medical science liaisons. A wide range of vital support solutions—each of which serves all of the company’s message delivery channels—includes recruiting, training, performance management, operations, data/analytics, and compliance. Publicis Touchpoint Solutions provides the human touch to precision multichannel messaging delivered at the right time and through the right channels to achieve maximum impact. Publicis Touchpoint Solutions is a member of the Publicis Healthcare Communications Group.
About Publicis Healthcare Communications Group
Publicis Healthcare Communications Group (PHCG) is the largest health-oriented agency network in the world. A division of Publicis Group, PHCG manages top-tier agencies specializing in promoting innovative solutions in advertising, medical education, sales and marketing, digital, market access, and medical and scientific affairs. PHCG is dedicated to delivering ideas of purpose that compel action, change lives, and amplify business outcomes. With more than 4,000 employees, PHCG manages 14 agency brands through 53 offices located in 11 countries. PHCG’s global brands are Saatchi & Saatchi Health, Publicis Life Brands, Digitas Health, Razorfish Health, Publicis Healthware International, Publicis Touchpoint Solutions, and Publics Medical Education Group, as well as strong regional brands.
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Publicis Touchpoint Solutions provides a comprehensive array of multichannel message delivery solutions to the life sciences industry. Multiple centers-of-excellence range from field-based to virtual and from promotional to clinical.