Following the cataclysmic proliferation of the iPad into our daily lives, leading banking and financial service providers were quick to join the trend of using the iPad as a way to foster deep and longstanding relationships with customers.
Both internally and externally—mobile applications are at the forefront of the customer service revolution in banking and financial services.
iApps Pty Ltd, Australia’s leading mobile application developer, has commenced work on a high-profile development for one of the nations largest financial institutions, constructing an exclusive iPad application that will position the provider as being Australia’s market leader in financial services.
Rick Hoy, iApps Chief Executive said, “We take a consultative approach with all our clients, and when we were approached by this particular institution, our team took a deep look at their existing customer service model, and projected it into the mobile 21st century.
Sleek, clean and secure—Apple’
“Now, agents can access information anytime, anywhere and build intimate face-to-face rapport with clients in ways previously not possible. What we are witnessing is the emergence of new age in customer service—rising purely from the ashes of a trust-poor post GFC economy, said Mr Hoy.
With an entire labyrinth of financial and personal data to keep encrypted—no other mobile application developer in Australia is able to claim the same credentials as the Sunshine Coast based company.
iApps Co-Founder and Chief Technical Officer, Andrew Longhorn—combines over 25 years of experience developing for blue-chip companies such as British Aerospace, Accenture, EMC and Rio Tinto.
“In my career, i’ve worked with the department of defence, private security firms, as well as other government agencies, so unlike our competitors, we’re able to build mature relationships with our clients without compromising the integrity of their data, or the credibility of their service.
“There’s an interesting shift facing the financial services and banking industry at the moment. Financial services in Australia are becoming less stoic, increasingly transparent, intimate, mobile and more customer-focused.
"The GFC has tightened all our belts, reinvigorated our resourcefulness—
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iApps, a member of the Apple Developer community, is an Australian based company specializing in the design of applications for the Apple iPad, iPhone, iPod touch and other Mobile Device technologies.
We provide software design and development services for iPhone, Mobile, Mac and the Web. And the iPad, naturally.
Our customers include individual consumers, corporate, SME's and industry clients. Our teams of innovative and experienced industry professionals combine their technical skills with their innate ability to 'think outside the square' to deliver high quality, effective and user-friendly applications.
iApps work in partnership with recognized leading industry experts to develop software that meets the needs of the business and achieve greater profits by increasing the productivity and efficiency of employees, whilst reducing costs.
For more information, please visit http://www.iapps.net.au/