"It really helps that the benefits are all in one place. In our previous program, each type of benefit was located in a different area," said Letitia Skelton, payroll clerk and special education secretary for ESU 13.
The Harris professional services and customer support teams were instrumental in ensuring a positive transition and smooth implementation. Skelton praised the Harris trainer she worked with, Jeanne Barker, for adapting the training for various data types and personalizing the program to the district's needs.
"We have many different leave types, positions and vendors. Our trainer never batted an eyelash at a different or unusual scenario. She said, 'We can do that,' and she did."
Skelton also reported a very positive experience she had with the Harris customer support team.
"The first time I used the customer service, I emailed my question to them. Within ten minutes, I had received a phone call from them. I had no idea they would be that quick!" said Skelton. "Additionally, a couple of hours after successfully resolving an issue, I received another email from the support team asking if the solution worked."
AptaFund is a centrally hosted, fully integrated, online fund accounting and business management solution. Currently, it offers over 120 customizable reports and a highly secure internet data center, with transaction tracing capabilities through AptaTrace. It is GAAP, GASB 34, and USFR compliant, and provides multi-level security safeguards for financial information.
Additionally, Harris offers 24/7 on-line e-Support, including the latest software releases, departmental communications, direct access to call status and history, product documentation and a robust knowledge base. Toll-free telephone support is also available from 8 a.m. to 8 p.m. EST, as well as a wide range of professional services including online training, system upgrades and database conversions.
"I would definitely recommend this program to any organization looking for a user-friendly program backed by outstanding customer service and training," stated Skelton.
The full line of Harris School Solutions software provides numerous options for student information, mass notification, school nutrition, school business, employee time and attendance, adult-vocational education, data backup/recovery and transportation management. View the Harris product line at: harris-schoolsolutions.com/