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Mproof enters the Brazilian market with MS-Sequoia, a TBA Group company

Mproof, a leading provider of IT service management and self-service software for the midmarket, announced today a partnership with MS-Sequoia, a TBA Group company, who has implemented Mproof’s core IT Service Management product - Clientele ITSM®.

 
PRLog - Dec. 12, 2011 - MS-Sequoia provides technology solutions based exclusively on the Microsoft platform. They are focused on supplying Software as a Service, as well as BPOS, SPLA and traditional licensing, Infrastructure as a Service (IaaS), full outsourcing and private cloud. Their cloud based solutions include: MS EPM- (Enterprise Project Management), providing basic guidance and support to project managers, MS Dynamics, a complete customer relationship management tool, MS Azure, allowing developers to run applications and store data on servers run by Microsoft and MS BPOS (Business Productivity Online Suite), helping managers to gain visibility, insight and control of the work.

Waldemar Magalhaes, CEO at MS Sequoia, says, “In today’s complex environment, no company alone can satisfy all needs and expectations of its customers. Thus, it is through partnership with Mproof that we can meet the skills and strengths for mutual benefit and total satisfaction of our customers.

The partnership with Mproof creates synergy by combining their products with the experience and capabilities of MS-Sequoia, providing an efficient performance following mid-sized businesses, offering solutions that will support decision making in pursuit of our customers improving the quality of services, reducing costs and supporting the growth of your business.”

Gerben van Kesteren, Business Development Director at Mproof says, “During our partner search in Brazil, we discovered we needed a strong partner to be successful. With MS-Sequoia, we have found a partner that fits the ideal profile and we are looking forward to working with them to develop the potential of the Brazilian market.”

About Clientele ITSM:

Clientele ITSM provides a complete software suite integrating all the key IT processes outlined in the ITIL best practices. It enables customers to be "in control" of their service delivery and support by helping to align IT services to the business needs, typical to mid-sized organizations.

Although Clientele ITSM is extremely feature rich and easy to implement by default, its platform enables flexibility and allows for customizations without the worry of future upgrades.

Comprehensive reporting, trend analyses and performance intelligence functions complete the full ITSM suite, empowering all ITSM users with the information they need to excel in their field.

Customers benefit from more than 15 years of development and investment around Best Practice principles, providing guidance through the ITIL processes. Clientele ITSM's extensive customer base, which includes some of the world's best known brands, spans across a wide range of verticals and geographical markets. Clientele ITSM is Pink Elephant verified for the key IT processes and is available in 15 languages at no extra cost.

For more information please contact:  www.clientele-itsm.com

About Mproof:
Mproof specializes and provides IT Service Management software solutions for the midmarket. From its headquarters in the Netherlands, Mproof supports their worldwide customer base to professionalize their services and align them to their changing business needs. We provide innovative technologies that empower our customers to become market leaders. Mproof, a Microsoft Gold Certified partner, was founded in 1997 and is a privately held company. Our global presence is further strengthened by a close cooperation with strong channel partners for product sales, implementation and support.

For more information, please visit http:// www.mproof.com

Media Contacts

Gerben van Kesteren
Mproof International
+31 (0) 70-511 7006
g.vankesteren@mproof.com

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Contact Email:
***@mproof.com
Source:Mproof
Location:Netherlands
Industry:IT Software
Tags:Mproof, itsm, IT, helpdesk, service management, it software, service desk, business intelligence
Shortcut:prlog.org/11747146
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