By day, Mrs. Lutgen is the Manager of Cost Accounting for an International agriculture company. Her evenings are spent ensuring her customers have a positive experience with the organization she runs as president. “A cracked windshield, a broken piece of glass or a power window that does not operate properly is frustrating. I want all NOVUS Glass of Missouri customers to drive away from their experience with us, happy and safe,” stated Mrs. Lutgen.
After researching several business opportunities, Mrs. Lutgen investigated NOVUS Glass. “My husband and I had talked about starting our own business for several years but it wasn’t until after we had a couple of bad windshield replacement experiences, involving a national company, that I began to think about glass,” said Mrs. Lutgen. “I was encouraged by the longevity, leadership and innovation NOVUS has brought forth to the glass industry over the last 40 years.” After a trip to the NOVUS headquarters in Minnesota earlier this year, Mrs. Lutgen decided that NOVUS Glass was the right business decision.
The day to day operations, quoting and actual services rendered are conducted by Mrs. Lutgen’s husband, Jeremy. Having spent the last ten years in corporate America in a marketing capacity, the NOVUS franchise has been an American dream comes true for him. “A quality product at a competitive price with exceptional customer service is how all businesses should be built. By offering all three, we have been, and will continue to be, extremely successful,”
The NOVUS repair first philosophy also matches the Lutgen’s business strategy and environmental concerns. “Safely repairing a windshield rather than replacing the glass saves our customers time and money while reducing the amount of materials placed in our landfills,” stated Jeremy. Approximately 15 million windshields, the equivalent of about 600 million pounds of material, are replaced each year and most end up in landfills. “We know that there are situations when a piece of glass must be replaced and in these instances we will recycle the customers’ old glass”.
NOVUS Glass of Missouri offers convenient, mobile glass repair and replacement services scheduled at the customers’ convenience, 7 days a week. As a fully functional mobile business, NOVUS Glass of Missouri takes every opportunity to exceed their customers’ needs, whether it is working directly with their insurance company or scheduling same day service. Additionally, NOVUS Glass of Missouri windshield replacement services are also nationally guaranteed against leaks and wind noise.
“We at NOVUS are excited to have Cynthia and Jeremy Lutgen as our newest representatives in Missouri”, said Keith Beveridge, Senior Vice President of NOVUS, Inc. “Cynthia and Jeremy bring the skill set and business experience needed to be a successful NOVUS franchisee. We know that their contributions will be a positive representation of NOVUS’ high standards of technical and customer service”.
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NOVUS Glass of Missouri is a locally owned & operated automotive glass business providing repair & replacement services including: windshields, back & side glass, window regulators, mirrors, headlight restoration & wiper blades. "We know Glass".