Could Your Reps Use a "Quiet Room?"

Dec. 6, 2011 - PRLog -- Stress is an ongoing and ever present factor in most customer service centers. One of the ways organizations are trying to help alleviate stress — or at least to provide a temporary haven from it — is by creating "quiet rooms."

Separate from the break room, quiet rooms are meant to be a place that customer service reps can use for a short time during the work day when they need a few moments of quiet to de-stress.

And according to an article in the December issue of "Customer Service Newsletter," a quiet room can be very beneficial in terms of stress reduction. "Having a place to go to get away from the noise and chaos, helps reps clear their heads in a healthy way, without resorting to eating candy or smoking a cigarette," says Barbara Burke, a customer service trainer and coach.

And if people know they have a place they can go, it is likely that adherence to schedules is going to be better because reps will have an alternative to staying at home or going home when they are feeling less than 100 percent.

Burke offers five tips for creating a quiet room:

* Involve your staff in the creation of the room.
* Locate the room as near as possible to the customer service center.
* Focus on comfort and soothing colors when furnishing the room.
* Avoid using the room for other purposes.
* Keep rules about using the room to a minimum.

Additional information on creating and using a quiet room are in the December issue of "Customer Service Newsletter."

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About the Customer Service Group

For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes "Customer Service Newsletter" and "The Customer Communicator."

Website: http://www.CustomerServiceGroup.com