Under its mission statement, "We take care," Easilift recognises that good service is the main principle of the service concept, and the company has developed a service contract offering customers long-term peace of mind.
By making selections from a range of options, each contract is devloped bespoke to specific customer needs, but typical features include a five year extended warranty, fixed service intervals, prioritised 24/7 emergency repairs and an annual dock assessment analysis report. Easilift says that by entering into a service contract it can guarantee lifetime savings on annual maintenance and repair costs.
"Our aim is to ensure that customers continue to achieve the optimal use of their investment for a long time after installation. The success of any logistics endeavour is measured in long-term safety, reliability and user benefits, and we see our service contract programme as a means of co-creating value – not only to assist customers but to reflect our own brand as a benchmark for the possibilities of the modern loading bay," explains Rob Fay, managing director of Easilift Loading Systems.
Easilift’s highly-trained engineers are already available to customers to ensure that repairs and servicing are delivered quickly and effectively via the company’s Planned Preventative Maintenance (PPM) programme. This offering – which includes service visits and operational checks to ensure the smooth running of equipment – has been adopted by high-profile brands including Tesco, whose Easilift installations include the retailer’s flagship Grocery Distribution Centre in Daventry.
"We believe our existing service solutions are already amongst the best in the industry. With the launch of our tailor-made "we take care" service concepts, we aim to take things even further with fully customised programmes based on the exact operational requirements of each project," explains Rob Fay.
The aftercare process at Easilift actually begins at the start of each project, with Easilift constantly evaluating the customer’s plans and advising them on ideas to optimise loading bay efficiency and safety ahead of installation.
That high standard of performance will be sustained under the terms of the service contract, which provides maintenance and service schedules specifically tailored by Easilift to match the customer usage rates and operational requirements.
The service contract is based on a retained fee, under which the customer receives prioritised 24/7 reaction, with guaranteed response times. The ethos behind the “we take care” approach is simple: "Downtime due to loading bay failure is not an option in today’s high-volume, fast-moving logistics market," confirms Rob.
"By giving Easilift the remit to take care of everything, our customers can be confident that problems will be fixed quickly – and, ideally, before they are even aware of them."
The programme is designed around preventative maintenance, conducted on site at fixed intervals to individual customer specifications. Through prior consultation, attendance times can be determined in advance. Even at weekends or throughout the evening, Easilift can tailor a solution to suit the customer’s needs allowing them to fully focus on operational management without unnecessary interruptions.
Any wear and tear repairs deemed necessary during routine maintenance are completed free of charge. Under the terms of the service contract, ad-hoc repairs also benefit from additional discounts and reduced call-out charges.
Easilift maintenance conforms not only to all major legal and regulatory standards, but also to the requirements imposed by insurance companies. “In the event of equipment damage or operator accidents, insurers often require evidence that the equipment has been subjected to a good maintenance regime by a competent person as a prerequisite condition to settling any claim.”
The regular attendance of Easilift engineers on-site for fixed maintenance also generates a huge amount of operational data on the performance of the docks, which is shared with the customer as part of the service contract. “Our annual dock assessment report and analysis will provide a valuable aid to customers, enabling them to tweak working conditions based on how the docks are being used,” confirms Rob.
Notes To Editors
With 35 years’ experience in the design, manufacture, installation and maintenance of high quality loading bay equipment and industrial doors, Easilift Loading Systems is the UK’s leading specialist supplier of total loading bay solutions to some of the biggest names in retailing, manufacturing, logistics, distribution, warehousing, building, construction, and the service sector.
The company provides a complete range of loading bay equipment, including dock management systems, dock levellers, dock shelters & seals, industrial & high speed doors, advanced control centres and lifting platforms, together with a wide selection of accessories and safety aids such as dock plates, dock bumpers, dock & traffic lights, wheel guides & vehicle restraints and integrated control systems.
Easilift was also one of the pioneers in the design and installation of dock pod systems, which are complete stand-alone loading bay enclosures that can be installed directly onto the external face of a building. Suitable for new buildings, extensions and refurbishments, they can be quickly and easily re-positioned, if required, and are ideal for use with the increasingly popular and highly cost-effective double deck trailer units.
As the UK’s leading loading bay specialist, Easilift was one of the first in its sector to achieve the prestigious SAFEcontractor accreditation in recognition of its health and safety record and competency, confirming to prospective customers that effective policies and systems are in place.
Easilift is a member of the Loading Systems International Group, one of Europe’s foremost manufacturers of loading bay equipment. The Group has over 450 employees across Europe and a total turnover in excess of 60 million Euros.
Also an active member of the Association of Loading & Elevating Equipment Manufacturers (ALEM) and the Confederation of Construction Specialists, Easilift operates to the international ISO 9001:2008 quality management standard. The company has Investors in People Bronze status accreditation and is a participant in the Construction Skills Certification Scheme, with all its engineers fully qualified under the CITB Site Supervisor Safety Training Scheme.
For information about Easilift tailored service contracts and market-leading total loading bay solutions contact: Easilift Loading Systems Ltd, Spring Grove, Penistone Road, Kirkburton, Hudderfield, HD8 OPL. Tel: 08451 301920. Email: sales@loading-
– ENDS –
ISSUED BY/MEDIA ENQUIRIES TO:
McConnells Public Relations
49 Uttoxeter New Road
Tel: 01332 222900
Contact: Simon Kinnear
PR Account Manager
ISSUED ON BEHALF OF:
Easilift Loading Systems Ltd
Tel: 08451 301920
Fax: 01484 601401
Contact: David Whyatt
Text and image/s © 2011 Easilift Loading Systems Ltd and McConnells Group
McConnells and its client/agents reserve the right to make photocopies/