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Virtuos Solutions Announces the availability of KANA Response 10r5

A new version of KANA’s market leading Email Management System available in India through Virtuos Solutions- Kana Partner in India

FOR IMMEDIATE RELEASE

 
PRLog (Press Release) - Nov. 29, 2011 - New Delhi, November 29,, 2011
Virtuos Solutions today announced the general availability of KANA Response 10r5 from KANA, the Service Experience Management leader; the new offering updates the market leading email management system.   Response is employed by several hundred enterprises, including almost half of the Global 100, to deliver customer service by email. Response 10r5 delivers complete control over email-based service experiences.  The new version extends Response’s support for leading operating systems and databases, adds new reporting capabilities, and further improves HTML handling. The solution is now available on an immediate basis
 Product Highlights:
•   Support for Latest Technology  
10r5 brings certification to many of the latest operating systems and databases.  Newly certified technologies include Oracle 11G, AIX 6.1, Windows 7, IE 8, DB2 9.5, and Linux 5.5.
•   Performance Optimization–
Response is used by some of the world’s largest e-businesses to process billions of emails annually.   Response scales to these needs, and the new release drives the application to new performance levels.   Work has been done to insure management of email spikes, to optimize report execution and to increase the efficiency of machine synchronization.
•   New Features
10.5 adds an enhanced HTML editor, and improves HTML handling.  Rules processing has been extended and enhanced.  Integration with Response Live has been deepened.

"KANA continues to support our channel products such as Response & IQ, even as we make significant investment in next-generation Service Experience Management technology" said Mark Duffell, CEO of KANA Software.  "10r5 demonstrates our on-going commitment to KANA’s extensive installed base."

“Response certifications have now been extended to the latest releases from major I.T. vendors, and the release includes scores of features and fixes requested by our clients”, said John Kihn, Director of Customer Support

About KANA Software
KANA makes every customer experience a good experience. As the leader in Service Experience Management (SEM), KANA gives managers total control over the customer service process, so they can take care of their brand while taking care of customers.  By unifying and adapting customer journeys across the contact center, web site and social community, KANA's solutions have reduced handling time, increased resolution rates and improved Net Promoter Score (NPS) at more than 600 enterprises, including half of the Global 100 and more than 200 government agencies. KANA is based in Silicon Valley and has offices worldwide.
About Virtuos Solutions

Virtuos is a high performance business solutions, interactive marketing and technology consultancy that deliver superior customer experiences and information-driven business solutions through its unique "Customer OnDemand! Innovation TM (CODI)".  
For more information please visit www.crmdomain.com

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Contact Email:
***@crmdomain.com
Source:Rahul Iyer
Phone:+91 124 49855508
Zip:120001
City/Town:Gurgaon - Haryana - India
Tags:crm solution, crm software, email response management, social crm
Shortcut:prlog.org/11735689
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