Talking about the company’s involvement in the conference, Shaheen Haque, territory manager, Middle East & Turkey at Interactive Intelligence says, “Government departments worldwide are one of the biggest call centre markets in the world and this trend is being seen in the Middle East as well.
Considering that this field is still relatively new in the region, there is a need to educate key decision makers about the latest technologies, concepts and best practices. This will play a role in revolutionising and modernising the industry and bringing it up to international standards”.
“Interactive Intelligence has a rich heritage of working with government entities across the world including the Middle East and supporting their contact center technology requirements. Our sponsorship of the Government Contact Center Forum gives us a good platform to share this wealth of knowledge and experience with event attendees and to showcase our capabilities. Interactive Intelligence can help current and future customers based on a customized approach to the region’s specific needs”.
Interactive Intelligence is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s Customer Interaction Center™ (CIC) software platform is available on-premise or as a hosted service, The SIP based solution is agile and innovative in its all-in-one, open standards architecture for multichannel interactions.
The three day conference programme will include case studies, subject-specific tutorials and workshops by industry specialists, networking with some of the leading Middle East Call Centre Awards winners and a Call Centre site visit.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq:
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