This new facility, located in the country’s capital, has the capacity to house 60 service agents on its first phase and plans to increase to approximately 200 next year. The company’s operations in Nicaragua will include a broad span of services in customer retention such as customer service and customer win-backs; in customer renewals such as licensing and contract renewals, extended warranty sales, cross and up-sell and customer lifecycle management; and in customer acquisition such as demand generation and sales.
Christopher Caldwell, Senior Vice President of Global Business of SYNNEX Corporation mentioned the company “found great human capital –committed, hard working, loyal, qualified personnel– which is the foundation of this industry. We believe the value proposition we can provide from Nicaragua complements well with the value proposition we provide our customers from the Philippines, India, China and Costa Rica”.
Javier Chamorro Rubiales, Executive Director of PRONicaragua, the official investment promotion agency, applauded Concentrix’ entry into the Nicaraguan market explaining that “this investment not only demonstrates the country possesses a talented labor force ready to offer these types of bilingual services but comes to show the confidence foreign investors have in the Nicaragua”.
The company became familiar with Nicaragua through a relation with a local company in 2008. “Nicaragua provided favorable conditions, so decided to set up a company-owned operation”, explained Javier Hugentobler, General Manager of Concentrix.
Concentrix Corporation is the global business services division of SYNNEX Corporation with award-winning expertise in providing its clients with platforms and services to support the customer lifespan. From locations in the Philippines, China, Costa Rica, India, Nicaragua, Hungary, the United States, United Kingdom and Japan, the company’s more than 7,500 employees support millions of transactions in multiple languages and serve more than 100 leading companies in the world. Concentrix Corporation is a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), a Fortune 500 company.
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PRONicaragua is the Nicaraguan Investment Promotion Agency, established in 2002. It is a non-profit, public-private institution whose mission is to generate economic growth and job creation in Nicaragua by attracting high-quality foreign direct investment. The agency provides complimentary support services to qualified investors seeking investment opportunities in our country.