XpandCRM Announces Availability of Release 2.0

Nov. 18, 2011 - PRLog -- Atlanta, GA – November 14, 2011: XpandCRM announces the general availability of XpandCRM v. 2.0,  a franchise-specific Customer Relationship Management software with sales automation, lead and pipeline management, document and contract maintenance, campaign management, incoming and outgoing email integration, customer support automation, mobile application access, and inventory management for franchisors and franchisee operations.

Michael Auten, President of XpandCRM noted that “We are pleased to bring this latest version to market with features designed around the real world challenges that our franchisor and franchisee partners and advisors have requested over the past two years to meet the needs of their unique operations”.  

Carl Grimes, Chairman, stated that “We are confident that the unique combination of requested franchise features and functionality will help many in the industry to relieve their most troublesome automation challenges and allow the company’s clients to generate a substantial return on their investments in customer relationship management technology”.

Available in highly configurable modules, version 2.0 includes a dynamic configuration engine for custom business requirements, a unique data model that recognizes the relationship of the franchisor/franchisee and their customers, daily dashboarding of critical events, email templates for use by the franchise system, graphical mapping of customer locations and local businesses, asterisk telephony integration (VOIP), dynamic customer research, trouble ticket management, issue tracking, document management and storage, custom franchisee workflows, customer portal access, graphical scheduling of field sales and service teams, dynamic contract generation, network visibility of all locations’ workorders, invoicing,  and billing, real-time Quickbooks integration, MS Outlook and Gmail support, Google Calendar and Contact Synch, and mobile application support for smart phones.      


For more information, Please Contact: Michael Auten, President, at michael.auten@XpandCRM.com or +001 (770) 403-4322 or online at www.XpandCRM.net.

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