Thorne Discount Drugs Ranked Highest in Customer Satisfaction by J.D. Power and Associates

Nov. 18, 2011 - PRLog -- PRESS RELEASE


Local Good Neighbor Pharmacy, Thorne Discount Drugs, Member of Network Ranked Highest in Customer Satisfaction among Chain Drug Store Pharmacies by J.D. Power and Associates, Two Years in a Row

Tarboro, NC, November 18, 2011 –  Good Neighbor Pharmacy, a network of more than 3,700 independently owned pharmacies across the United States, achieved the highest customer satisfaction ranking among chain drug stores in the J.D. Power and Associates 2011 U.S. National Pharmacy Study℠, making this their second consecutive year as ranking the highest, tied in 2011. Thorne Discount Drug is a member of the Good Neighbor Pharmacy network and has been serving the residents of Tarboro for more than 25 years.

“This is a wonderful honor as our Good Neighbor Pharmacy owners and operators at Thorne Discount Drug set themselves apart by providing superior customer service to their patients,” said Mike Cantrell, president of Good Neighbor Pharmacy.  “We recognize the importance of the independently-owned community pharmacy where the pharmacist has the opportunity to help personally manage their patients’ health.  We are pleased to see the patients’ recognition of the superior service for two years in a row.”

The syndicated study, now in its fifth year, measures overall customer satisfaction. The results are based on experiences and perceptions of pharmacy patients.  The key factors that contributed to customer satisfaction were: prescription ordering and pick-up process; store; cost competitiveness; and interactions with non-pharmacist staff and pharmacists.  The 2011 National Pharmacy Study was based on responses from more than 12,360 customers who filled a new prescription or refilled a prescription during the three months prior to the survey, which was fielded May through June 2011.

“We are proud to be a member of Good Neighbor Pharmacy and are thrilled to be a part of this recognition. Our ultimate goal is to provide a high level of customer service to our patients, and this is validation from our customers that they recognize the difference,” said owner, Tom Thorne.

For more information about Thorne Discount Drug, please visit us at 2900 North Main Street Tarboro, NC 27886-1921 or call us at (252) 823-5655 Good Neighbor Pharmacy is a network of more than 3,700 independently owned and operated community pharmacies across the United States and Puerto Rico.  For more information about Good Neighbor Pharmacy, visit www.goodneighborpharmacy.com or on Facebook at www.facebook.com/goodneighborpharmacy .

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Contact:               Chrissy Stewart
                               Thorne Discount Drug
                               610.727.2708
                               CLStewart@amerisourcebergen.com