By constantly measuring till hardware parameters, J2’s new software controls and optimises performance. Using a traffic light system, the monitoring software highlights if a till is about to malfunction. This information is communicated electronically to the J2 portal, where specialist reporting software fires out messages, sends any required technical patches or initiates jobs with the client’s support & maintenance provider.
Explains Moray Boyd, managing director of J2 Retail Systems: “Measuring till parameters is a first for the EPoS hardware market. We see the failure before the client does, and can take remedial steps before a till stops working. This is great news for the client, as a till down always means customer service issues and often loss of revenue, whether in retail or hospitality EPoS.”
“Other manufacturers may measure software performance and whether a till is on or off, but no one is capturing the four key measures of hardware operations as we do. Our monitoring software registers hardware temperature, resource utilisation and key voltages, as well as whether the unit is on or off. Together, these measures give us a reliable indication of till health,” he continues.
J2’s mission is to minimise the total cost of owning and running EPoS hardware, and the company has always advocated incident-based maintenance wherever practical. Now, with its new monitoring software identifying and addressing potential faults before they cause a till breakdown, J2 can offer its clients the move away from the market norm of costly fixed-fee maintenance that they have been looking for.
Concludes Moray Boyd: “If we do spot problems, we do as much work as possible onsite, swapping units or parts. Our goal is to keep our clients up and running with no impact on point-of-sale transactions, so causing the least inconvenience at the least cost. That has a real ‘bottom line’ value in business terms, as does a move to incident-based maintenance.”
About J2 Retail Systems - www.j2retailsystems.com
J2 Retail Systems is a specialist manufacturer of PC-based touchscreens, LCD touchscreen monitors and point-of-sale hardware. Now with over 100,000 units installed worldwide, its clients include thousands of leading brand retailers, hospitality businesses and leisure operators. For the corporate clients, partners and resellers with whom it works, J2 offers business stability, technical excellence and close working relationships. Its products represent innovation, exceptional reliability and one of the lowest costs of EPoS ownership available today. The company controls its design and manufacture, and constantly looks for ways to improve the quality of its user experience. J2’s history has been one of pioneering and market ‘firsts’. It recently launched the first EPoS to contain Solid State Storage drives as standard
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