Paul’s FISH! philosophy gives companies an edge over their competition and helps them thrive not just for a few quarters, but for decades to come. There are four parts to the FISH! Philosophy, the first of which is “Choose Your Attitude.” “We get to make that choice everyday when we get up in the morning. It’s our choice,” says Paul. He says that when you choose a positive attitude, customers will be the first to notice.
Another element of the FISH! philosophy is “Make Their Day.” Says Paul, “There are only two types of experiences you can create for your customers: good or bad. There is no in between. What’s great about creating good customer experiences is they become your secret sauce. And a good experience makes everything—you, your company, your product, etc.—seem even better.”
Harry the FISH! Guy Paul recently spoke at the 67th Annual Convention for the Gases and Welding Distributors Association. To learn more about the FISH! philosophy, read “Thriving No Matter What” (http://www.weldingandgasestoday.org/
Founded in 1945, the Gases and Welding Distributors Association (GAWDA) is the premier source for manufacturing knowledge, education and networking. Through its member journals (http://www.weldingandgasestoday.org), e-magazines, newsletters and industry wiki (http://www.gawdawiki.org), GAWDA connects suppliers of gases and manufacturers of related equipment as well as manufacturers of welding equipment and distribution leaders, for the purpose of safely delivering optimal solutions to the users of those products. GAWDA publications are the industry’s voice for all matters related to the latest technology and the most up-to-date processes spanning welding equipment and products and services related to industrial, medical, specialty and cryogenic gases. A 501(c)3 organization, GAWDA members are located throughout North America.