The Middle East First Customer Service Guru in the Making; His New Book Proves it all

PRLog (Press Release) - Nov. 2, 2011 - There is a new rising star in the field of personnel development; he is the Middle East’s new Customer Service Guru and he brings great news to those who seek excellence in service to their business and their clients.  Hayssam Al Amine, the Author of the new bestselling book ACE Your Service: Achieving Customer Engagement, is now one of the most sought after motivational speakers in the Region.
“Superb delivery of training content. An extremely professional and thought provoking training course. The most enjoyable and effective training I have ever attended....Honest”
Dan Skalski- Service Delivery Manager- Etihad Airways, Abu Dhabi UAE
Hayssam Al Amine helps organizations and individuals in creating service cultures and service excellence mindsets that develop customer advocacy.  Managing Director of Resource Performance Management, he specializes in Organizational Transformation Programs through a dynamic, passionate and a highly motivational approach that inspires employees and top management to discover their hidden talents and untapped potential.  His clients include General Motors, GE, Nokia, Qualcomm, Lenovo, Samsung and Siemens.  Al Amine, a charismatic and popular lecturer, conducts workshops and seminars throughout the Middle East, North Africa and Asia on subjects, such as, Leadership and Team Dynamics, Sales Success, and his signature workshop, ACE Your Service.
Hayssam has a deep understanding of organizational behaviour and can help you, your team members and your company in Achieving Customer Engagement.
“Hayssam is exceptional at what he does. Best Customer Service training available in the Middle East. His approach has inspired us to look at our customers through a magnifying glass, closer and with more focus on detail” Peter Deeb, Chairman- Hampton Securities Inc.
The book is now available on www.fastpencil.com .  A highly recommended read. Inspirational, motivational and practical.
"Hayssam has definitely left a major impact on our team. His dynamic and motivational style of training has enhanced our team spirit and productivity.” Hussain Hachem, CEO Gulf- Aramex, Dubai UAE

Contact Hayssam before you finalize your training plan, or, to book him for your next workshop:

Hayssam Al Amine
Managing Director
Hayssam@rpm-consultancy.com
www.rpm-consultancy.com
P.O. Box 58167
Dubai, United Arab Emirates

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The Middle East Leading Boutique Training & Development firm. Founded in 2004 by Hayssam Al Amine, RPM aims at helping companies in creating service cultures and service excellence mindsets that develop customer advocacy. Their signature workshop, ACE Your Service, has been delivered to mnay multinational companies throughout the Middle East and North Africa Region.