HockeyMonkey Receives An EXCELLENT Rating For Customer Service From STELLAService

Independent ratings company, STELLAService, recently awarded HockeyMonkey an EXCELLENT rating for customer service.
 
Oct. 31, 2011 - PRLog -- October 31, 2011 – CORONA, CA - HockeyMonkey, a leading retailer of ice and roller hockey equipment, was recently awarded an EXCELLENT rating by STELLAService, an independent company that evaluates the customer service performance of online stores.

The experts at STELLAService independently navigates sites, conducts usability tests, orders and returns products and engages in over a dozen interactions with each company’s customer service representatives via phone, email and live chat before awarding a company the EXCELLENT rating. The tests are done undercover and without the knowledge of the site in question, so the findings are unbiased and true to the experience. The evaluation is unpaid and companies cannot sway the results.

HockeyMonkey is committed to continuing the practices and policies that won the EXCELLENT ranking in the first place. With customer satisfaction being a top priority and a strong commitment to fast and efficient order processing and a fair return policy, HockeyMonkey strives to be the first choice among players and coaches.

About HockeyMonkey
HockeyMonkey, a subsidiary of MonkeySports, Inc continues to grow as an industry leader, boasting a huge selection of gear for ice hockey and roller hockey, including trusted brands such as Easton, Reebok, Bauer, CCM, Warrior, Mission, Koho, Eagle and many more.

About STELLAService
Founded in 2009, STELLAService is an independent company that rates the customer service performance of online stores. The company has created the most robust evaluation methodology ever assembled — stress testing more than 300 different elements of the online customer experience.
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