Free Webinar - How to prepare your Contact Centre for a 'Big Freeze'

Oct. 26, 2011 - PRLog -- This free webinar will be of benefit to Contact Centre Managers, Customer Experience Champions, Marketing Directors, Operations Directors, and stakeholders whose area of responsibility is improving caller experience.

Premier have over 15 years experience turning IVR menu and in-queue time from an irritation for callers, to something that really adds value to the caller experience and assists with call centre management.

The 45 minute Webinar will be held on Tuesday 29th November at 10.00am GMT. Anyone interested can register at https://www2.gotomeeting.com/register/992541002. Every webinar attendee a FREE Benchmarking Audio Audit from Premier.

Premier Business Audio has successfully supported major organisations with Call Centre Operations whose core business is put under potentially catastrophic pressure by unpredictable situations like the now common place severe UK winter weather conditions.  

In this interactive webinar Kevin O’Connor, Premier’s Call Centre Director, will be showing the improvement to customer satisfaction that professional call centre audio can bring to contact centres.   Kevin will also share his top tips on how to prepare for unpredictable circumstances with examples of illustrative emergency SLA messaging and ‘before’ and ‘after’ recordings.

We also have a selection of key note speakers from the PBA client base who have successfully deflected damage to their brand and customer service functions through the use of Premier Call Centre Audio Services.

Patrick Morgan, Customer Operation’s Manager for Parcelforce will explain how Premier support Parcelforce Worldwide customers with regionally specific information concerning their deliveries, maintaining brand integrity across a diverse multisite organisation.

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Premier, the Point of Contact Specialist, is the UK's leading sensory marketing agency. Supplying marketing solutions since 1996 to over 350 Contact Centre Clients including 100’s of Global Brands and 3,500 customers including Sainsbury’s, Apple, British Gas, Lloyds TSB, Unisys, Tui and many more. Large or small, international or local, whatever market sectors, they have services to help.

Premier has over 15 years experience working with system integrators and providers and believe that communicating a clear message is crucial to fulfilling the objectives of any contact centre. Well respected within the industry for the individual care it gives customers, and the dedicated creative staff, Premier are able assist customers with all their call centre audio needs.