Why Integrating Your CRM With Your Telephone System Could Be The Smartest Move Your Business Makes

Oct. 26, 2011 - PRLog -- Whilst phone systems are great for their advanced telephony features, the more progressive company will integrate their phone system into their CRM to create a comprehensive customer-centric centralised database.

For small businesses, this is a great force multiplier that both takes advantage of the efficiencies inherent in this system and allows great customer service to a standard that large companies can rarely match. All this functionality is inherent in every one of our PBX phone systems, so if your company already uses a customer database, you should purchase a telephone system that will allow you to hook your system into your CRM with simplicity and seamlessness.

Customer Relationship Management (CRM) software system. It is designed to help businesses deliver an optimal customer experience using advanced IP telephony to drive business value in every customer interaction.

What Can Integrating My CRM With My Telephone Do For My Business?

+  Help your business deliver better customer service with simplified call handling giving inbound call handlers easy access to contact information and delivering screen pops of caller information.

+  Record more information about each interaction with your customers, improving the customer's experience resulting in repeat business and more sales.

+  Standards based VoIP solutions leverage your existing infrastructure to reduce your overall cost of ownership.

+  Make your business more competitive with a complete, fully integrated solution that reduces implementation costs and an accelerated Return On Investment

+  Future proofs your business with a software-based CRM communications solution that keeps pace as your changing business requirements by simply updating your system software.

Virtual Voice Services helps the client to implement Interactive Voice Response (IVR) systems so that their customers can call to retrieve information and make a request via phone.   Virtual Voice  Services also help to integrate multi-contact channels including FAX, SMS, and Email.   Their customers get the services how they want it and they feel they are cared for.  

They are happier customers, our client is happier, and so are we as a business.

To find out more information or to discuss CRM Integration for your business visit us online http://www.virtualvoiceservices.co.uk

We're in the business of Communication; Get In Touch with us at http://www.virtualvoiceservices.co.uk/contact and a member of our team will get back to you as soon as possible.

Take a look at our provided services and watch the video demo of how our Hosted Telephone System works http://www.virtualvoiceservices.co.uk/products/?cat=Hoste...

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Virtual Voice Services are pioneers in providing Hosted VoIP Systems for UK and European businesses and have been the leading Hosted Voice Provider in Europe for over 10 years.