The decision has not been taken lightly, however we believe that it is better to help our customers, than put our margins first.
We would like to inform customers, that as nearly all orders are fulfilled by other companies, these will be fulfilled, without any issues and on time.
A detailed and dedicated site at: http://www.macfamilyenterprises.com/
A spokesperson for the Macfamily Enterprises commented ‘We would like to thank our customers for their continued support and it has been wonderful to help and serve them over the last few years. We will continue assist our customers in our the area’s that we remain to have a presence in and other customers will be passed on to alternatives, which we think will be useful’.
We are happy to assist our customers with the alternatives and we will still be delighted to assist customers in areas that we will remain in.
We will also we launching a new helpdesk, which we aim to maintain our award winning customer services and improve our response times.
Our helpdesk will be launched on or before 31st October and during this time our customer care team will be unable, as we work and train them on our stunning new helpdesk.
The spokesperson commented ‘The investment on the customer care helpdesk, and we aim to provide brilliant and award winning care to our customers’.
This will mean that the customer care team will be unable to provide their normal high standards of care between 21st October till 30th October 11 and we apologize for any in convince caused to because of our delay in replying.
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