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Follow on Google News | Altitude Software Gives Skype Advantage to Contact CentresAltitude Solution Enables Contact Centres to Manage Free Calls and Provide Click-to-Call Convenience for 600+ Million Skype Users Worldwide
By: Zaiba Mian The Altitude uCI™ solution enables contact centres to set up "global toll free numbers", provide click-to-call convenience on the web, and effectively manage and service customers making Skype calls into the contact centre. At the end of 2010, Skype had 630 million registered users, up 20% from the year before. "Skype has very high potential as a customer interaction channel if properly managed" states Miguel Lopes, Vice President of Marketing at Altitude. "Using Altitude uCI™, and Altitude vBox, contact centres can integrate and use Skype to provide added convenience and better service to customers. Skype's simplicity, low cost, and widespread usage appeals to growing numbers of companies and people worldwide". Millions of individuals and businesses use Skype to make free video and voice calls, send instant messages and share files with other Skype users. Every day, people everywhere also use Skype to make low-cost calls to landlines and mobiles. Altitude uCI™ enables Contact Centres using Skype to: - Identify and apply rules for inbound Skype calls; - Apply intelligent routing to Skype calls; - Use agent desktop applications and alerts in Skype calls; - Monitor, record, and provide history and reporting for Skype calls; - Use Skype calls data and information within leading CRM and WFM applications. Altitude uCI™ is a software suite that manages high volume customer interactions like Customer Service, Help Desk, Collections, Telesales and Surveys. It is valued the most for its speed in creating and changing CRM services and campaigns, thanks to its Unified Design Studio, Unified Desktop, Intelligent Routing, Predictive Dialler, Voice Portal, Monitoring, Reporting, Workforce and Integration. Together with Altitude vBox, a full-featured SIP software solution (integrated with Skype Connect), it becomes a powerful, state-of-the art multimedia IP contact centre solution, that can be deployed on a short time-frame with low total cost of ownership. More information about Altitude uCI™ Skype into Contact Centre here End About Altitude Software Altitude Software (www.altitude.com) Follow us on Twitter (www.twitter.com/ For More Information: Zaiba Mian Marketing Communications Manager Tel: +44 (0) 118 983 8016 Email: Zaiba.Mian@altitude.com End
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