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eGain to showcase knowledge-powered multichannel customer support at Technology Services World 2011

Knowledge management pioneer to showcase next-generation solutions for improving customer service experience across phone, web, online forums, and social networks

FOR IMMEDIATE RELEASE

 
PRLog (Press Release) - Oct. 19, 2011 - Sunnyvale, CA - eGain (NASDAQ: EGAN), a leading provider of cloud and onsite customer interaction hub software for sales and service, today announced that it will be exhibiting at Technology Services World (TSW) at Booth #26. Presented by the Technology Services Industry Association (TSIA), TSW 2011 will take place October 24-26 at The Mirage Resort in Las Vegas, Nevada.

Technology Services World brings the latest in best-of-breed offerings from eGain and other solution providers. The EXPO offers the opportunity to meet one-on-one with partners to determine which products and services organizations can leverage to take their services operations to the next level of performance.

Visitors to the eGain booth will get to see the power of knowledge-enabled multichannel customer interaction hubs, and how they help improve customer support metrics as well as customer and agent experience.

eGain’s knowledge management solutions have been implemented by hundreds of companies to enable superior customer service that is consistent across phone, web,  and social channels. The eGain approach of a single agent-facing and customer self-service knowledge base with the ability to federate multiple content sources and provide many different paths to it translates to better findability, greater contact center productivity, and increased customer satisfaction. Innovative features such as natural language processing, chatbot assistance and guided help through Case-Based Reasoning (CBR), and social knowledge management make for exceptional customer experiences.

Additional information about eGain knowledge management can be found at: http://www.egain.com/products/knowledge_management.asp

About eGain

eGain (NASDAQ: EGAN) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process and grow sales—across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs).
Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.egain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter (http://twitter.com/egain) and Facebook (http://facebook.com/egain).


eGain media contact

Jamie Abayan
eGain
408-636-4532
jabayan@egain.com

# # #

eGain (EGAN) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, eGain solutions have helped improve customer experience, grow sales, and optimize service process—across the web, social & phone channels.

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Contact Email:
***@egain.com Email Verified
Source:eGain
Phone:4086364532
Zip:94089
City/Town:Sunnyvale - California - United States
Industry:Technology, Software, Event
Tags:crm, km, customer experience, contact center, knowledge
Shortcut:prlog.org/11700974
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