€3.0 Million Equity Investment

PRLog (Press Release) - Oct. 20, 2011 - Bucharest, 10th of October 2011. With an investment to the amount of €3.0 million the European Bank for Reconstruction and Development (EBRD) acquired a minority stake in CallPoint New Europe. The call center and BPO company has delivery sites in Romania (Bucharest) as well as Bulgaria (Sofia and Plovdiv).
The capital will be utilised for expanding the operational capacities of the Company and increasing its competitiveness in the call center and BPO field in Eastern Europe, via investments in technology, human resource and sustainable development of the business.
Although being young (CallPoint was founded in 2004), the company target is to reach a scale of 4000 employees (FTE’s) across the region by 2013. In line with the strategy for sustainable business development, the implementation of ISO 14001:2004 certification has been scheduled.
CallPoint New Europe specializes in four main verticals: Travel & Leisure, Retail & E-commerce, Financial Services, High-Tech and Media (Telecoms, Software and Entertainment). In 2008, Global Finance already invested €1 million in the Company through its Growth Fund. In 2010 CallPoint New Europe marked 64% growth in turnover and appointed 200 new employees versus previous year. Currently the contact centre has 900 employees in 3 delivery sites: Sofia (550), Plovdiv (50) and Bucharest (300). CallPoint is one of the biggest independent outsourcing companies in Eastern Europe.
CallPoint is ISO 9001:2008 (Quality Management System) and ISO 27001:2005 (Information Security Management System) certified; as well as a PCI DSS Compliant Service Provider.

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CallPoint provides a broad range of business processes outsourcing (BPO) services in the customer interaction area.