This will be achieved by the introduction of a comprehensive range of services which include: installation and training, on-site and return-to-base service contracts, common spare parts pricing, telephone and helpdesk support, and also customising service packages to meet specific customer requirements.
Commenting on the launch of the Prestige Service Programme, SATO International Europe’s Managing Director, Brian Lang said:
“I’m delighted to announce the launch of SATO’s Prestige Service Program in Europe which has been created to provide best in class consistent support to our end-users along with offering a vehicle for our Business Partners to generate additional revenues. Our aim is to ensure continuous improvement to our services as we develop our offering, for example installation and training, service kits, and cleaning kits. Service can be a significant contributor to overall performance and we believe the establishment of the PSP will greatly benefit all our customers and business”.
For more information on SATO’s Prestige Service Programme please visit: www.satoeurope.com
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SATO is a pioneer and leading global provider of integrated Automatic Identification and Data Collection solutions that leverage barcode and RFID technologies. SATO manufactures innovative, reliable auto-identification systems and offers complete solutions to businesses by integrating hardware, software, media supplies and maintenance services. Customers rely on SATO for accuracy, labour and resource savings helping to preserve the environment.
Founded in 1940, SATO is publicly listed on the first section of Tokyo Stock Exchange in Japan. It has sales and support offices in over 20 countries and is represented globally through a world-class network of partners. For the fiscal year ended March 31, 2011, it reported revenues of JPY 78,368 million (US$ 914 million). More information about SATO Corporation can be found at www.sato.co.jp/